Mastercard
Payments
Manager,Business/SystemsAnalysis-SalesSystems
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager, Business/Systems Analysis - Sales Systems at Mastercard. Skills: Business/Systems Analysis, Sales Systems, Salesforce. com, Systems improvement efforts, Requirement gathering, Stakeholder management. Drive strategic platform projects to integrate new and existing businesses, improve usability, increase business efficiencies, and deliver enhancements and fixes to the sales and downstream systems and associated client portals managed by the I&E System Operations team.. Support the executi”
What You'll Achieve.
Improve usability; Increase business efficiencies; Deliver enhancements and fixes to the sales and downstream systems and associated client portals; Ensure best in class governance and processes are being used.; Ensure they function optimally and meet business needs.; Deliver on shared objectives.
Industry & Context.
Keen analytical and proven problem-solving skills; Investigation and resolution of issues
Corporate Security Responsibility: All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: * Abide by Mastercard’s security policies and * Ensure the confidentiality and integrity of the information being * Report any suspected information security violation or breach, and * Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
What They're Looking For.
Must Have
Experience driving large scale systems initiatives including onboarding CRM, new productivity tools, and business integration and M&As, Solution Architecture skillset exposure bringing a variety of technology together for a unified experience, Relevant experience (e.g. Product Owner/ Manager, Manager Consultant) in requirement gathering, user story definition, liaising with tech, functional testing and user testing support and business inquiries., Understand your team's technologies and be able to evaluate system designs and architecture as you participate in discussions., Ensure cross-collaboration with multiple engineering teams to deliver on shared objectives., Experience in implementing or managing CRM, Order Management or other Revenue Ops operational systems (Salesforce. com preferred), project management, stakeholder management and communication skills, Keen analytical and proven problem-solving skills with a detailed driven and results oriented approach
Nice to Have
Salesforce. com business analyst / administrator certification is a plus, Business acumen on sales and revenue related operations such as CRM, order management, revenue recognition or billing is a plus., Experience managing key client relationships is a plus
What You'll Do.
Drive strategic platform projects to integrate new and existing businesses
increase business efficiencies
and deliver enhancements and fixes to the sales and downstream systems and associated client portals managed by the I&E System Operations team.
Support the execution of adoption campaigns
implementation of data improvement efforts
and assisting with testing updates and training initiatives.
Drive large scale systems improvement efforts of the Sales systems across the Mastercard Services organizations – focusing on business integrations
M&As and other strategic priorities from the system design and implementation perspective.
Act as the bridge between business and tech stakeholders to collect business needs
write technical stories and work with technology teams and developers to test
validate and implement.
Collaborate with system engineering for systems projects including design and integration ensuring they function optimally and meet business needs.
Provide training and support adoption to the Salesforce. com systems' user base.
Provide technical and process support for inquiries on Billing Order Management and related customer portals of Business Operation’s platforms
to include support related to system records that drive volumes
billing and revenue recognition.
Operational support of our product line campaigns including Card Holder Services
Client Services Revenue
and other bulk product deliveries.
Support investigation and resolution of issues
concerns and general requests.
Conduct periodic Quality Control checks and Data Audits.
How You'll Work.
Team & Collaboration
Partner with diverse teams and business lines; Act as the bridge between business and tech stakeholders; Collaborate with system engineering for systems projects; Ensure cross-collaboration with multiple engineering teams to deliver on shared objectives.
Communication Scope
Communication skills
Process & Methodology
Drive large scale systems improvement efforts, Drive strategic platform projects, Project management
Full Job Description
**Our Purpose** _Mastercard powers economies and empowers people in 200 + countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** ### Manager, Business/Systems Analysis - Sales Systems ### Overview: The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services. The Insights and Enablement team is a global team focused on ensuring that all of Services can make data-driven decisions and operate effectively and efficiently. The team is charged with managing and adapting the policies, processes and platforms used across Services. The Manager – Business/Systems Analysis - Sales Systems, will drive strategic platform projects to integrate new and existing businesses, improve usability, increase business efficiencies, and deliver enhancements and fixes to the sales and downstream systems and associated client portals managed by the I&E System Operations team. Additionally, support will include the execution of adoption campaigns, implementation of data improvement efforts, reporting, and assisting with testing updates and training initiatives. Our primary set of solutions sit on Salesforce.com and associated SaaS solutions that integrat
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