Versant
media
Manager,BusinessSupport
Neural analysis suggests this role is
optimal for mid candidates.
“Manager, Business Support at Versant. Skills: Business support, People leadership, Operational excellence. Lead business support team. Coach business support team”
What You'll Achieve.
Strengthen partner loyalty; Improve operational efficiency; Ensure responsive support; Ensure knowledgeable support; Ensure solutions-oriented support
Industry & Context.
Problem-solving; Troubleshooting
Rotational evening shifts, Rotational weekend shifts
What They're Looking For.
Must Have
2+ years people leadership, Organizational skills, Problem-solving skills, Manage competing priorities, Customer-facing teams experience, Service quality focus, Operational metrics focus, Continuous improvement focus, Excellent written communication, Excellent verbal communication, Build trust and influence, Navigate ambiguity, Adapt quickly, Drive solutions, Customer-first mindset
Nice to Have
Experience with Salesforce, Experience with Microsoft Office Suite, Experience with Confluence, Experience with related support platforms, Knowledge of golf operations, Knowledge of golf technology products, Knowledge of sports technology environments
What You'll Do.
Lead business support team
Coach business support team
Develop business support team
Drive high-performance service culture
Establish clear performance expectations
Utilize operational metrics
Utilize quality standards
Utilize customer feedback
Measure team effectiveness
Identify improvement opportunities
Partner cross-functionally
Improve customer workflows
Improve product usability
Improve support processes
Foster leadership development
Create scalable processes
Create operational efficiencies
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Partner with product teams; Partner with engineering teams; Partner with operations teams; Partner with implementation teams
Communication Scope
Written communication; Verbal communication
Full Job Description
VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most. As an independent, publicly traded company, VERSANT brings together powerhouse cable networks - including USA Network, CNBC, MS NOW, Oxygen, E!, SYFY, and Golf Channel - with dynamic digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, GolfNow, and GolfPass. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service. VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world. The Opportunity VERSANT’s Golf division is seeking a Manager, Business Support to lead a high-performing business to business support team focused on delivering exceptional service experiences across our technology product ecosystem . This role will oversee specialists supporting golf course partners, with an emphasis on inventory management, website support, implementation coordination, and operational troubleshooting. Why This Role Matters This leader plays a critical role in strengthening partner loyalty, improving operational efficiency, and ensuring customers receive responsive, knowledgeable, and solutions-oriented support. Success in this role requires balancing people's leadership, operational excellence, and cross-functional collaboration while fostering a culture rooted in accountability, development, and continuous improvement. This position is designated as hybrid and generally requires in-office collaboration Monday through Thursday at our Orlando, FL office. The role also requires availability to work r
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