Manulife
financial services
Manager,BusinessProcessImprovement
Neural analysis suggests this role is
optimal for Mid candidates.
“Manager, Business Process Improvement at Manulife. Skills: process improvement, automation, cross-functional leadership, performance measurement. Analyze current business processes to identify inefficiencies. Develop and implement automation, standardization, and workflow optimization strategies”
What You'll Achieve.
enhance operational efficiency; strengthen control environments; improve service quality; improve accuracy; reduce cost; strengthen operational controls; ensure consistency, compliance, and scalability; validate control effectiveness; document mitigations; measure effectiveness of process changes; inform operational and strategic decision‑making
Industry & Context.
analytical and problem‑solving able to use data to evaluate processes.
What They're Looking For.
Must Have
Bachelor’s degree in business, Engineering, Operations, or related field., 5-7+ years of experience in process improvement, operations, or financial services., Experience leading process optimization or automation workstreams., Knowledge of financial operations, service workflows, and back‑office systems.
Nice to Have
Lean Six Sigma (Green Belt or higher), analytical and problem‑solving able to use data to evaluate processes., Solid understanding of Lean Six Sigma (LSS) process improvement methodologies and change management., Proficiency in process mapping tools and data analysis platforms., Excellent communication and facilitation skills., Ability to lead cross-functional teams in dynamic environments.
What You'll Do.
Analyze current business processes to identify inefficiencies
Develop and implement automation
and workflow optimization strategies
Document processes and build clear SOPs
Ensure all process changes align with regulatory expectations
Define and track KPIs to measure effectiveness of process changes
Contribute to modernization initiatives
Support customer-journey and experience-driven process enhancements
How You'll Work.
Team & Collaboration
Partner cross‑functionally to analyze current-state processes; Lead workstreams composed of analysts, SMEs, technology partners, and operations leaders.; Gather business requirements, define scope, and support implementation planning; Partner with risk, compliance, and audit teams to validate control effectiveness
Communication Scope
Excellent communication and facilitation skills.
Process & Methodology
leads mid‑sized process optimization initiatives, act as a workstream lead on larger programs
Full Job Description
The Manager, Business Process Improvement leads mid‑sized process optimization initiatives that enhance operational efficiency, strengthen control environments, and improve service quality across financial services operations. This role partners cross‑functionally to analyze current-state processes, implement workflow improvements and Gen Ai automations, and support modernization efforts aligned with Operations strategy. The Manager will oversee a team of 6 Business Process Analysts and Consultants and act as a workstream lead on larger programs within Group Benefits Operations. **Position Responsibilities:** **Process & Quality Improvement** * Analyze current business processes to identify inefficiencies, bottlenecks, and improvement opportunities, leveraging methodologies such as Lean, Six Sigma, and process mapping * Develop and implement automation, standardization, and workflow optimization strategies that improve accuracy, reduce cost, and strengthen operational controls. * Document processes and build clear SOPs to ensure consistency, compliance, and scalability. **Cross****‑****Functional Leadership** * Lead workstreams composed of analysts, SMEs, technology partners, and operations leaders. * Gather business requirements, define scope, and support implementation planning in partnership with senior leadership. * Facilitate workshops, training sessions, and change adoption activities to support process transitions. **Risk, Compliance & Control Alignment** * Ensure all process changes align with regulatory expectations, risk frameworks, and internal policy requirements. * Partner with risk, compliance, and audit teams to validate control effectiveness and document mitigations. **Performance Measurement & Reporting** * Define and track KPIs to measure effectiveness of process changes, including cycle time, accuracy, cost efficiency, and service-level outcomes. * Produce clear reporting for leadership to inform operational and strategic decision‑making. **Modern
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