Grab
Information Technology And Services
Manager,BusinessOperationsPlanning,Insights&Systems
“Manager, Business Operations Planning, Insights & Systems at Grab. Skills: Business Planning, Operational Governance, Systems Automation, Operational Enablement. Facilitate country-level business planning cycles.. Maintain quarterly OKR tracking matrix.”
What You'll Achieve.
Transform elite execution forces into strategic business owners; Ensure front-line teams scale safely; Eliminate operational friction; Make data-driven decisions that push the business forward; Act as a force multiplier for Country Operations
Industry & Context.
Problem-solving; Diving into data to understand root cause; Propose structured solutions
What They're Looking For.
Must Have
Bachelor's degree from a recognized university in Economics, Finance, Statistics, Business Management, Industrial/Management Engineering, Data Science, or other quantitative fields., At least 5 years of professional experience in management consulting, strategic planning, central PMO, or corporate operations., track record of managing complex, cross-functional projects, with a proven ability to lead and influence matrixed squads without direct formal authority., Solid experience implementing or auditing operational governance frameworks, standard operating procedures (SOPs), or operational risk workflows., Demonstrated experience working closely with Product, Engineering, or technical tooling teams to roll out system features or internal automations., Excellent communication and stakeholder management skills, with the ability to clearly present data and operational trade-offs to senior vertical or operations leaders., Problem-solving and can-do attitude: a self-starter who enjoys diving into data to understand the root cause of problems and can work independently to propose structured solutions.
What You'll Do.
Facilitate country-level business planning cycles.
Maintain quarterly OKR tracking matrix.
Monitor operational performance metrics.
Design and coordinate Central Ops Governance framework.
Conduct regular audits on SOPs.
Track operational leakage or SLA breaches.
Serve as primary local touchpoint for Systems & Tooling automation.
Gather local operational requirements.
Work with regional product teams to deploy internal infrastructure features.
Spearhead execution of Operational Enablement strategy.
Oversee curriculum design for business fluency.
Manage day-to-day deliverables of contractual resources.
Deliver data-backed insights.
Provide marketplace intelligence analyses.
Present localized business updates.
How You'll Work.
Team & Collaboration
Unifying the Driver and MEx Ops teams to eliminate functional silos.; Working closely with Product, Engineering, or technical tooling teams.; Presenting data and operational trade-offs to senior vertical or operations leaders.
Communication Scope
Excellent communication skills; Clearly present data and operational trade-offs
Process & Methodology
Managing complex, cross-functional projects, Lead and influence matrixed squads without direct formal authority, Executing the department's roadmap, Keeping cross-functional tracking seamless
Applying for this Manager, Business Operations Planning, Insights & Systems role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Grab?
Real rants from real employees. Read before you apply.