The E-verify Program
Manager–BusinessOperations(PACManager)
“Manager – Business Operations (PAC Manager) at The E-verify Program. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, call center operations, customer satisfaction, staff engagement. maintain effective operations. promote customer satisfaction”
What You'll Achieve.
promote customer satisfaction; ensure accuracy; optimal customer service; achieve call center best practices in areas of key performance indicators, quality, customer satisfaction and staff engagement; ensure quality performance; ensure productivity; high service standards
Industry & Context.
Ability to perform job functions while standing and sitting., Ability to perform job functions while walking and climb stairs., Ability to work from elevated areas., Ability to work in confined/cramped spaces., Ability to perform job functions from kneeling positions., Ability to bend and twist at the waist., Ability to squat and perform job functions., Ability to perform gross motor activities with fingers and hands., Ability to perform firm grasping with fingers and hands., Ability to reach overhead., Ability to perform repetitive motions with hands/wrists/elbows and shoulders., Ability to use lower extremities for balance and coordination., Ability to reach in all directions., Ability to lift and carry 50 lbs. unassisted., Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted., Ability to lift from 36" to overhead 25 lbs., Ability to exert up to 50 lbs. of force., Ability to maintain 20/40 vision, corrected, in one eye or with both eyes., Ability to see and recognize objects close at hand or at a distance., Ability to match or discriminate between colors., Ability to determine distance/relationship between depth perception., Ability to maintain hearing acuity, with correction., Ability to perform gross motor functions with frequent fine motor movements., Ability to deal effectively with stressful situations., Ability to work rotating shifts., Ability to work overtime as required., Ability to work in a latex safe environment., Ability to maintain tactile sensory functions., Ability to maintain good olfactory sensory function., Ability to be qualified physically for respirator use, initially and as required.
What They're Looking For.
Must Have
Bachelor's Degree or Equivalent, 7 years progressive work experience, 2 years management experience
What You'll Do.
maintain effective operations
promote customer satisfaction
maintain daily operational call center activities
supervision of call center staff
ensure call center best practices are achieved in areas of key performance indicators
customer satisfaction and staff engagement
Directly manages call center staff to ensure proper process
and performance adherence among call center groups
orient and mentor team members to ensure quality performance
Maintain and improve call center operations to ensure productivity
quality and high service standards
Maintain relationship with patients and physician partners to facilitate open communication
understand perspectives and monitor levels of satisfaction
Work with Practice Managers and providers to build and maintain provider schedules
How You'll Work.
Team & Collaboration
cross-functional coordination; Maintain relationship with patients and physician partners; Work with Practice Managers and providers
Communication Scope
facilitate open communication
Applying for this Manager – Business Operations (PAC Manager) role?
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