Amazon.com Services LLC
Business Intelligence, Business Intel Engineer, Advertising
Manager,BusinessIntelligence,SupportProducts&Services
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“Manager, Business Intelligence, Support Products & Services at Amazon.com Services LLC. Skills: Business Intelligence, Data Engineering, Analytics, Machine Learning. Define analytics vision. Drive data strategy”
Industry & Context.
Translate ambiguous business problems; Root cause analysis
What They're Looking For.
Must Have
7+ years BI and analytics experience, 5+ years managing BI/analytics team, Experience with SQL, Experience with ETL, Experience with data visualization, Experience with R, Python, Weka, SAS, Matlab
Nice to Have
4+ years large data warehousing experience, 10+ years data warehouse technical architectures, 10+ years data modeling, 10+ years ETL/ELT experience, 10+ years reporting/analytic tools experience, 10+ years data structures experience, Hands-on SQL coding experience, Experience working with business stakeholders
What You'll Do.
Define analytics vision
Lead BI and analytics team
Contribute hands-on data engineering
Provide technical oversight
Manage career development
Lead Business Analysts
Maintain data pipelines
Create measurement frameworks
Track advertiser support
Track business impact
Meet BAU reporting commitments
Build strategic infrastructure
Partner with Leadership
Translate business problems
Design semantic layers
Oversee semantic layers
Design distributed systems
Oversee distributed systems
Apply causal inference
Apply experimentation
Influence executive decisions
Champion best practices
Drive self-serve analytics
Drive AI-enabled analytics
How You'll Work.
Team & Collaboration
Partner with senior leadership; Partner with Product; Partner with Program stakeholders
Communication Scope
Communicate technical complexity
Full Job Description
Amazon Advertising's Support Products & Services (SP&S) team is building the AI-powered future of advertiser support at massive scale. We're not just answering questions - our AI agents execute multi-step agentic workflows, automate the majority of common customer support use cases, and are featured prominently in the Amazon Advertising console, serving millions of advertisers worldwide. SP&S is seeking a highly experienced Business Intelligence Manager to lead the design, development, and scaling of advanced analytics, data infrastructure, and decision science capabilities across our large, complex business domain. This role defines the analytics vision, drives cross-organizational data strategy, and delivers scalable BI systems that power critical business decisions at SP&S. As our AI development accelerates, Business Intelligence is becoming core infrastructure - not a supporting function. We are shifting from bespoke, one-off data solutions to building reusable data pipelines, shared analytics capabilities, and measurement frameworks that power every agent team we spin up. We are looking for a BI Manager to lead and grow our BI and analytics team. You will be a player-coach: personally contributing hands-on to our most technically demanding data engineering work while providing the technical oversight, prioritization, and career development that enables our team to scale. You will lead a team of high-performing Business Intelligence Engineers, Data Engineers, Data Scientists and Business Analysts supporting a rapidly expanding AI product roadmap. You will own the full scope of our data needs: building and maintaining the pipelines that power our AI agents, creating the measurement frameworks that define how we track advertiser support and business impact, and ensuring our BAU reporting commitments are met without crowding out strategic infrastructure work. This is a high-impact, high-visibility role - you will be a primary technical partner to Product and Leader
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