NICE
Manager,BusinessConsulting,ValueRealizationServices
“Manager, Business Consulting, Value Realization Services at NICE. Skills: Business Consulting, Value Realization, CX transformation, AI-driven value realisation, large-scale transformation programmes. Lead and manage VRS consulting teams, ensuring consistent, high-quality delivery aligned to NiCE VRS methodology. Own end-to-end consulting engagements across CX, AI, workforce optimisation, digital and transformation”
What You'll Achieve.
deliver enterprise-wide business transformation; measurable customer experience (CX) improvement; AI-driven value realisation; achieve adoption at scale; operational excellence; clear return on investment; Drive value realisation through clear definition and tracking of business outcomes and ROI; Focus on measurable outcomes including efficiency, CX metrics, and automation adoption
Industry & Context.
problem-solving skills; lead resolution of complex delivery challenges
Australia-based role
What They're Looking For.
Must Have
7+ years experience in consulting, CX, or contact centre transformation, Proven track record delivering large-scale transformation programmes, experience in CX transformation and business outcome delivery, Hands-on experience with AI, automation, and digital technologies, stakeholder management, including executive-level engagement, Experience in change management and adoption at scale, analytical, problem-solving, and communication skills, Ability to operate in global, matrixed environments
Nice to Have
Experience working within sovereign cloud or regulated environments
What You'll Do.
Lead and manage VRS consulting teams
high-quality delivery aligned to NiCE VRS methodology
Own end-to-end consulting engagements across CX
workforce optimisation
digital and transformation
Act as senior escalation point and lead resolution of complex delivery challenges
Translate strategic business objectives into actionable transformation roadmaps and delivery plans
Drive value realisation through clear definition and tracking of business outcomes and ROI
Design and implement change strategies across people
Ensure alignment across the global VRS consulting practice
and customer priorities
Drive adoption and optimisation of NiCE solutions
Provide thought leadership and embed industry best practices
Support commercial growth and strengthen customer relationships
Ensure all solutions and consulting engagements align with sovereign cloud requirements
including data residency and security controls
Collaborate with customers to design compliant architectures within Australian and APAC regulatory frameworks
Provide guidance on risk
and compliance in cloud-based CX and AI implementations
Align transformation strategies with public sector and regulated industry expectations
Act as trusted advisor to senior stakeholders
Lead strategic discussions and influence decision-making
Ensure stakeholder alignment and sponsorship
Operate effectively across matrixed teams
Drive CX transformation to improve customer journeys and satisfaction
and analytics to deliver performance improvements
Focus on measurable outcomes including efficiency
and automation adoption
and operational design into a cohesive strategy
How You'll Work.
Team & Collaboration
Operate effectively across matrixed teams; Ensure alignment across the global VRS consulting practice, product, and customer priorities
Communication Scope
communication skills; strategic discussions; influence decision-making
Process & Methodology
Lead and manage VRS consulting teams, Own end-to-end consulting engagements, Translate strategic business objectives into actionable transformation roadmaps and delivery plans, Establish governance, KPIs, and delivery cadence
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