Pathward, N. A.
Financial Services
Manager,BSA/AMLOperations
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager, BSA/AML Operations at Pathward, N. A.. Skills: BSA/AML Operations, Merchant Acquiring, Regulatory Reporting. Lead alert review. Lead case investigation”
What You'll Achieve.
Develop and maintain KPIs/KRIs; Contribute to Board reporting; Contribute to exam responses; Contribute to validation submissions; Contribute to management action plans
Industry & Context.
What They're Looking For.
Must Have
Bachelor's degree required, 5–7 years of experience in BSA/AML investigations, 2 years focused on merchant acquiring, Demonstrated experience managing alert/case production teams, Demonstrated experience with SAR filing processes
Nice to Have
CAMS or equivalent AML certification strongly preferred, Advanced certifications (e.g., CFE) a plus
What You'll Do.
Lead case investigation
Lead regulatory reporting
Prepare SAR/CTR filings
Ensure investigative workflows align with policies
and report typologies
Provide direct oversight of analysts
Disposition partner referrals
Manage operational performance
Ensure adherence to SLAs
Ensure adherence to quality standards
Ensure adherence to production targets
Serve as subject-matter expert
Escalate high-risk matters
Escalate complex matters
Maintain current knowledge of regulations
Collaborate with BSA/AML peers
Collaborate with Sanctions Operations
Collaborate with Fraud Risk Management Operations
Collaborate with Program Risk Management
Collaborate with FCC Program
Implement remediation
Ensure training materials reflect current typologies
Support analyst development
Assign specialty queues
Develop and maintain KPIs/KRIs
Contribute to Board reporting
Contribute to exam responses
Contribute to validation submissions
Contribute to management action plans
Partner on partner oversight
Partner on deterioration signals
Partner on regulatory commitments
How You'll Work.
Team & Collaboration
Collaborate with BSA/AML peers; Collaborate with Sanctions Operations; Collaborate with Fraud Risk Management Operations; Collaborate with Program Risk Management; Collaborate with FCC Program
Full Job Description
We are a hybrid, remote-office company dedicated to growing our talent anywhere! We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA. At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products. We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. About the Role: The Manager, BSA/AML Operations is responsible for leading the alert review, case investigation, and regulatory reporting functions across Pathward's full BSA/AML risk footprint, including Issuing (prepaid, GPR, payroll, government benefit, and gift card programs), Lending (consumer and commercial), Tax/Refund products, Commercial DDA, Merchant Acquiring (sponsored merchants, payment facilitators, ISOs, and acquiring partners), Banking-as-a-Service (BaaS), and Partner-managed programs. This role manages a team of analysts who review alerts, investigate cases, and prepare SAR/CTR filings across these business lines. The Manager ensures that investigative workflows align with Pathward's BSA/AML policies, OCC supervisory expectations, FinCEN guidance, FFIEC BSA/AML Manual standards, and applicable card network compliance requirements, and that line-of-business-specific typologies including transaction laundering, structuring, layering, ERO fraud, refund fraud, merchant mi
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