NISC
Energy cooperatives and communication organizations
Manager-BroadbandServices
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager - Broadband Services at NISC. Skills: Broadband Services, Team leadership, Operational planning. Lead Broadband Services implementation teams. Provide strategic leadership”
Industry & Context.
Problem-solving skills; Research skills
Ability to travel as necessary
What They're Looking For.
Must Have
10-15 years relevant experience, 7 years leadership experience, Mastery of Project Management, Mastery of Service Level Management, Four-year degree in business or comparable experience
Nice to Have
Previous experience in Broadband industry
What You'll Do.
Lead Broadband Services implementation teams
Provide strategic leadership
Ensure successful development
Ensure successful implementation
Ensure successful support
Collaborate with internal leaders
Collaborate with cross-functional teams
Maintain relationships with Members
Maintain relationships with customers
Maintain relationships with vendors
Maintain relationships with partners
Ensure Member satisfaction
Translate business plans into operational plans
Work closely with implementation teams
Work closely with product teams
Work closely with development teams
Develop operational infrastructure plans
Implement operational infrastructure plans
Design systems for implementation quality
Implement systems for implementation quality
Design systems for customer service
Implement systems for customer service
Monitor all operations
Provide timely reports on operations
Provide accurate reports on operations
Provide complete reports on operations
Evaluate product effectiveness
Evaluate product member adoption
Provide insights to Division VP
Provide recommendations to Division VP
Provide insights to product teams
Provide recommendations to product teams
Manage Member relationships
Manage customer relationships
Provide timely reports on Member relationships
Provide accurate reports on Member relationships
Provide complete reports on Member relationships
Prepare strategy for software development
Prepare budgets for software development
Prepare timelines for software development
Remain apprised of industry information
Remain apprised of industry trends
Remain apprised of regulatory changes
Remain apprised of emerging technologies
Collaborate with sales teams
Collaborate with account management teams
Deliver Member proposals
Deliver Member contracts
Support Member Value Team
Collaborate with Member Value Team
Prepare budgets for the department
Manage operations within budget
Foster innovation atmosphere
Foster effective problem solving
Foster can-do attitude
Take timely corrective action
Create SMART goals for staff
Assist with creating SMART goals
Align goals with Division strategy
Align goals with Company strategy
Position employees for development
Position employees for contribution
Position employees for success
Provide professional mentoring
Provide technical mentoring
Provide training to division staff
Establish succession strategy
Establish talent development strategy
Coordinate staff training
Oversee staff training
Foster positive team environment
Support employee morale
Support employee engagement
Support employee retention
Partner with Account Managers
Align on Member needs
Support client relationships
Ensure successful delivery of services
Ensure successful delivery of solutions
How You'll Work.
Team & Collaboration
Cross-functional teams; Implementation teams; Product teams; Development teams; Sales teams; Account management teams; Member Value Team
Communication Scope
Verbal communication; Written communication; Interpersonal communication; Presentation skills; Training skills
Process & Methodology
Project Management processes, Project Management theory, Service Level Management
Full Job Description
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. Primary Responsibilities: The Manager is responsible for leading the Broadband Services implementation teams, including Asset & Ticket Management, ETL data conversion, and Provisioning. This position is responsible for strategic leadership for departmental operations, financial performance, and growth initiatives while ensuring the successful development, implementation, and support of Broadband Services solutions. The Manager collaborates closely with internal leaders and cross-functional teams, maintains strong relationships with NISC Members, customers, vendors, and partners, and is responsible for Member satisfaction with NISC solutions. This position reports to the Vice President of the Broadband Services Division. Essential Functions: Participate with executive management in setting the strategic direction of the department. Translate the division’s strategic and tactical business plans into department operational plans. Work closely with implementation teams, product, and development teams. Collaborate with the management team to develop and implement effective plans for the operational infrastructure of systems, processes, and personnel. Design and implement systems and procedures including ETL data to maintain quality and technical excellence in implementation of NISC solutions. Design and implement sys
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