National Information Solutions Cooperative (NISC)
energy cooperatives and communication organizations
Manager-BroadbandServices
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“Manager - Broadband Services at National Information Solutions Cooperative (NISC). Skills: Broadband Services, Implementation teams, Strategic leadership, Member relationships. Lead Broadband Services implementation teams. Provide strategic leadership for departmental operations”
What You'll Achieve.
Ensure exceptional customer satisfaction; Maximize individual development; Maximize individual contribution; Maximize individual success
Industry & Context.
Problem-solving skills; Research skills
Travel as necessary
What They're Looking For.
Must Have
10-15 years of relevant experience, 7 years in leadership role, Mastery of Project Management processes, Mastery of Service Level Management best practices, Comprehensive knowledge of all applications
Nice to Have
Previous experience in Broadband industry, Four-year degree in business-related field or comparable experience
What You'll Do.
Lead Broadband Services implementation teams
Provide strategic leadership for departmental operations
Ensure successful development of Broadband Services solutions
Ensure successful implementation of Broadband Services solutions
Ensure successful support of Broadband Services solutions
Collaborate with internal leaders
Collaborate with cross-functional teams
Maintain relationships with NISC Members
Maintain relationships with customers
Maintain relationships with vendors
Maintain relationships with partners
Participate with executive management in setting strategic direction
Translate division's strategic business plans into department operational
Translate division's tactical business plans into department operational
Work closely with implementation teams
Work closely with product teams
Work closely with development teams
Develop and implement effective plans for operational infrastructure
Design and implement systems and procedures
Maintain quality in implementation of NISC solutions
Maintain technical excellence in implementation of NISC solutions
Design and implement systems and procedures to promote
Design and implement systems and procedures to maintain
Monitor all operations
Provide reports summarizing division operations
Evaluate effectiveness of NISC's products
Evaluate member adoption of NISC's products
Provide insights to Division Vice President
Provide recommendations to Division Vice President
Provide insights to NISC's product teams
Provide recommendations to NISC's product teams
Manage relationships with Members
Manage relationships with customers
Ensure exceptional customer satisfaction
Provide reports on status of Member relationships
Prepare strategy for software development
Prepare budgets for software development
Prepare timelines for software development
Remain apprised of relevant industry information
Remain apprised of relevant industry trends
Remain apprised of relevant regulatory changes
Remain apprised of relevant emerging technologies
Collaborate with sales team(s)
Collaborate with account management team
Deliver Member proposals
Deliver Member contracts
Support Member Value Team
Collaborate with Member Value Team
Prepare budgets for the department
Manage operations within budget guidelines
Foster an atmosphere promoting innovation
Foster an atmosphere promoting effective problem solving
Foster an atmosphere promoting a can-do attitude
Take timely corrective action
Create SMART goals for each person
Assist with creating SMART goals for each person
Align SMART goals with strategic direction
Position employees to maximize individual development
Position employees to maximize individual contribution
Position employees to maximize individual success
Provide professional mentoring to division staff
Provide technical mentoring to division staff
Provide professional training to division staff
Provide technical training to division staff
Establish succession strategy for key positions
Establish talent development strategy for key positions
Coordinate training of division staff members
Oversee training of division staff members
Foster a positive team environment
Support employee morale
Support employee engagement
Support employee retention
Partner closely with Account Managers
Align on Member needs
Support client relationships
Ensure successful delivery of services
Ensure successful delivery of solutions
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Cross-functional teams; Product teams; Development teams; Sales team(s); Account management team; Member Value Team; Implementation teams
Communication Scope
Verbal communication; Written communication; Presentation skills; Training skills
Process & Methodology
Project Management processes, Service Level Management
Full Job Description
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. Primary Responsibilities: The Manager is responsible for leading the Broadband Services implementation teams, including Asset & Ticket Management, ETL data conversion, and Provisioning. This position is responsible for strategic leadership for departmental operations, financial performance, and growth initiatives while ensuring the successful development, implementation, and support of Broadband Services solutions. The Manager collaborates closely with internal leaders and cross-functional teams, maintains strong relationships with NISC Members, customers, vendors, and partners, and is responsible for Member satisfaction with NISC solutions. This position reports to the Vice President of the Broadband Services Division. Essential Functions: Participate with executive management in setting the strategic direction of the department. Translate the division’s strategic and tactical business plans into department operational plans. Work closely with implementation teams, product, and development teams. Collaborate with the management team to develop and implement effective plans for the operational infrastructure of systems, processes, and personnel. Design and implement systems and procedures including ETL data to maintain quality and technical excellence in implementation of NISC solutions. Design and implement sys
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