Blue Care
Insurance
Manager,Billing&Settlement
“Manager, Billing & Settlement at Blue Care. Skills: Billing, Settlement, Financial control, Risk management. Lead and oversee end-to-end billing function. Ensure accurate billing to clients”
What You'll Achieve.
Ensure accurate billing; Ensure timely billing; Ensure complete billing; Minimise errors; Minimise disputes; Minimise delays; Minimise revenue leakage; Timely resolution of material issues; Improve efficiency; Improve scalability; Improve control; Improve service quality
Industry & Context.
Problem-solving abilities; Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree in finance, Minimum 3 years of relevant experience, Minimum 5 years of managerial experience, Good understanding of internal controls, Good understanding of financial operations processes, Good understanding of risk management principles, Excel skills, Good communication skills in English, Good communication skills in Chinese, Analytical abilities, Problem-solving abilities, Ability to work independently, Ability to handle multiple priorities, Ability to meet tight deadlines, Attention to detail, Commitment to accuracy
Nice to Have
Professional accounting qualification, Familiarity with IFRS, Familiarity with Hong Kong regulatory requirements, Exposure to system enhancement, Exposure to automation projects
What You'll Do.
Lead and oversee end-to-end billing function
Ensure accurate billing to clients
Ensure timely billing to clients
Ensure complete billing to clients
Establish billing controls
Strengthen billing controls
Establish approval workflows
Strengthen approval workflows
Establish operating procedures
Strengthen operating procedures
Minimise revenue leakage
Review billing trends
Review rejected cases
Review disputed transactions
Drive timely resolution of material issues
Provide direction on billing priorities
Provide direction on escalation handling
Provide direction on service standards
Oversee reconciliations across billing
Oversee reconciliations across receivables
Oversee reconciliations across claims
Oversee reconciliations across financial records
Ensure completeness of financial data
Ensure accuracy of financial data
Ensure integrity of financial data
Review ageing balances
Review unmatched items
Review material variances
Ensure timely clearance of variances
Ensure escalation of variances
Strengthen control frameworks
Strengthen audit trails
Strengthen supporting documentation
Identify financial risks
Identify operational risks
Implement mitigation measures
Lead the Billing team
Coach the Billing team
Develop the Billing team
Achieve high standards of performance
Achieve high standards of accountability
Achieve high standards of service delivery
Allocate resources effectively
Monitor team productivity
Monitor team accuracy
Monitor team turnaround time
Provide guidance on complex cases
Provide guidance on escalation decisions
Provide guidance on work prioritisation
Support staff development
Support succession planning
Support continuous capability building
Act as key finance contact for billing
Investigate root causes of operational issues
Coordinate cross-functional actions
Ensure timely resolution of issues
Build working relationships across Finance
Build working relationships across Claims
Build working relationships across Operations
Build working relationships across Network Management
Build working relationships across IT
Build working relationships with external partners
Provide regular updates to management
Provide analysis to management
Provide recommendations to management
Drive process enhancement initiatives
Drive automation initiatives
Improve service quality
Partner with IT on system changes
Partner with stakeholders on system changes
Partner with IT on user acceptance testing
Partner with stakeholders on user acceptance testing
Partner with IT on workflow enhancement
Partner with stakeholders on workflow enhancement
Partner with IT on implementation of business requirements
Partner with stakeholders on implementation of business requirements
Ensure billing activities comply with internal policies
Ensure billing activities comply with contractual obligations
Ensure billing activities comply with audit standards
Ensure billing activities comply with regulatory requirements
Review management information
Review operational metrics
Identify opportunities
Identify areas for improvement
Perform ad hoc analyses
Perform ad hoc reporting
Perform ad hoc project tasks
How You'll Work.
Team & Collaboration
Partner with IT; Cross-functional actions; Working relationships across departments
Communication Scope
English; Chinese
Process & Methodology
System enhancement, Automation initiatives
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