Mastercard
Manager,BenefitsProcessDesign&OptimizationLead(GBSCPeople&Capability)
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“Manager, Benefits Process Design & Optimization Lead (GBSC People & Capability) at Mastercard. Skills: Benefits process design, Process optimization, Global benefits administration. Support global benefits process design. Support global benefits process optimization”
What You'll Achieve.
Ensure standardized benefits processes; Ensure compliant benefits processes; Ensure employee centric benefits processes; Ensure digitally enabled benefits processes; Enable consistent benefits outcomes; Improve employee experiences; Support modernization agenda; Support automation agenda
Industry & Context.
Advanced analytical skills; Advanced problem solving skills; Root cause analysis
What They're Looking For.
Must Have
7+ years global benefits administration, 7+ years benefits process design, 7+ years shared services environments, Knowledge of multi country benefits programs, Knowledge of regulatory requirements, Knowledge of operational controls, Demonstrated experience designing end to end processes, Demonstrated experience standardizing end to end processes, Demonstrated experience enabling end to end processes, Working knowledge of HR technology, Working knowledge of benefits technology, Proven understanding of audit requirements, Proven understanding of regulatory reviews, Proven understanding of risk management expectations, Advanced analytical skills, Advanced problem solving skills, Stakeholder management skills, Communication skills
Nice to Have
Experience in complex matrixed global organizations, Experience in Global Business Services, Experience in consulting, Experience in transformation led model, Process enablement for automation, Process enablement for workflow tools, Ability to translate control needs into process design
What You'll Do.
Support global benefits process design
Support global benefits process optimization
Inform evolution of future state process standards
Align and use benefits process flows
Ensure process artifacts are clear
Ensure process artifacts are practical
Provide structured analysis
Provide recommendations on benefits approaches
Articulate global standards
Assess process variation
Present fact based insights
Act as process design lead
Translate business needs into process requirements
Simplify benefits processes
Automate benefits processes
Optimize benefits processes
Align designs to Workday Benefits
Align designs to third party integrations
Support enhancement testing
Provide relevant use cases
Validate optimized process designs
Identify optimization opportunities
Track continuous improvement
Promote service quality
Promote regulatory adherence
Promote operational efficiency
Assess benefits process impacts
Communicate with stakeholders
How You'll Work.
Team & Collaboration
Partnering with regional Benefits teams; Partnering with Technology; Partnering with Risk; Partnering with external providers; Partner with Product & Engineering; Partner with P&C; Partner with Legal; Partner with Tax; Partner with Risk & Compliance; Partner with benefits providers
Communication Scope
Stakeholder management; Communication skills
Process & Methodology
Process architecture, Process documentation, Governance enablement
Full Job Description
**Our Purpose** _Mastercard powers economies and empowers people in 200 + countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** ### Manager, Benefits Process Design & Optimization Lead (GBSC People & Capability) ### Who is Mastercard? We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. Who is GBSC? The Global Business Solutions Center (GBSC) is a powerhouse of innovation and strategic partnership inside of Mastercard that combines operational excellence with a vision for what’s next. More than a service provider; it is a collaborative force that delivers impactful outcomes. Anchored in strong, reliable operations, the GBSC brings to life bold ideas that empower teams across Finance, Legal, People & Capability, Sales, Marketing, and Product. About the Role The Manager, Benefits Process Design & Optimization Lead is responsible for designing, optimizing, and continuously improving global benefits processes
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