Bristol Myers Squibb
Manager,BenefitsOperations
“Manager, Benefits Operations at Bristol Myers Squibb. Skills: Benefits Operations, Programme Governance, Operational Excellence. Govern end-to-end administration of EMEA benefits programmes. Serve as subject matter expert on benefits operations”
What You'll Achieve.
Upholding efficiency, compliance, and a high-quality employee experience; Continuously enhance programme delivery, service quality, and operational performance; Build scalable, future-ready operations; Drive programme optimisation and long-term value; Focus on quality outcomes and operational continuity; Deliver well-reasoned, decisive solutions that protect the employee experience and meet organisational objectives; Elevate the overall quality and consistency of benefits service delivery; Contribute to a high-performance team culture; Drive employee understanding and engagement with BMS benefits offerings
Industry & Context.
Resolve complex challenges; Independently resolve complex problems — including situations without established precedent — with sound judgement and structured thinking; Develop well-reasoned, decisive solutions
50% hybrid work schedule, Occasional travel may be required
What They're Looking For.
Must Have
Bachelor's degree in Human Resources, Business Administration or related field, or equivalent experience, Minimum of 7 years of hand on experience in benefits administration, Knowledge of HR policies, processes, and regional benefits-related legislation, Experience in fast-paced, complex environments managing multiple priorities, analytical capability with advanced proficiency in Excel (VLOOKUPs, pivot tables) and Microsoft, Excellent written and verbal communication skills, Proven ability to independently resolve complex problems, Demonstrated experience leading project teams and formally mentoring or developing junior professionals, interpersonal and networking skills, operates with initiative and delivers results with minimal supervision, Genuine continuous improvement mindset
Nice to Have
Professional certifications such as Polskie Stowarzyszenie Zarządzania Kadrami (PSZK), Experience with self-insured benefit plans or large, complex benefits programs, Medicare and retirement knowledge, Workday and Benifex familiarity, Prior experience implementing new benefit technologies, upgrading systems and operational redesigns
What You'll Do.
Govern end-to-end administration of EMEA benefits programmes
Serve as subject matter expert on benefits operations
Enhance programme delivery and service quality
Oversee benefit-related operational activities
Partner to assess proposed programme changes
Lead Annual Enrollment planning and manage renewals
Implement process improvements and automation
Leverage data for programme optimisation
Document and govern benefit plan provisions
Establish and maintain financial controls
Prepare financial reports and analyses
and implementation of system changes
Coordinate M&A activities within Benefit Operations
Act as escalation authority for complex benefit cases
Cultivate trusted partnerships with providers
Lead project teams and develop junior staff
Design and deliver training resources
Advise on regulatory developments and industry trends
How You'll Work.
Team & Collaboration
Driving cross-functional alignment with internal partners including Payroll, Communications, HR Business Partners, and Workforce Administration; Cultivating trusted partnerships with internal teams and external providers; Collaborating with internal and external partners to design and deliver impactful training resources
Communication Scope
Excellent written and verbal communication skills; Ability to distil complex information and engage credibly with stakeholders at all levels; Collaborate with internal and external partners to design and deliver impactful training resources, webinars, workshops, and communications
Process & Methodology
Lead project initiatives, Lead Annual Enrollment planning, Manage renewals, Implement process improvements, Lead the deployment of BMS benefit plans and platforms, Coordinate M&A activities, Lead the work of project teams
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