Marsh
Manager
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager at Marsh. Skills: Telecommunications, Conferencing systems. Provide daily operational support. Perform Move/Add/Change tasks”
Industry & Context.
Problem-solving; Troubleshooting
After-hours support, On-call rotations
What They're Looking For.
Must Have
Bachelor’s or Master’s degree, Minimum of 6 years of experience, Experience supporting telecommunications and conferencing systems, Basic troubleshooting skills for phone systems, Familiarity with ServiceNow or similar ticketing systems, Proficient in using Microsoft Excel, Ability to follow established procedures, Willingness to participate in on-call rotations, Exposure to SIP, ISDN, or Session Border Controller technologies, Basic understanding of vendor maintenance and upgrade processes, Interest in learning scripting or automation tools
Nice to Have
Full professional proficiency in English
What You'll Do.
Provide daily operational support
Perform Move/Add/Change tasks
Monitor ServiceNow queues
Troubleshoot circuits
Assist with system maintenance
Support daily health checks
Certify platform functionality
Maintain documentation
Assist with vendor order placement
Coordinate physical moves
Follow incident management processes
Participate in after-hours support
Maintain compliance with security standards
Collaborate with teams and vendors
How You'll Work.
Team & Collaboration
Other teams; Vendors
Communication Scope
Verbal communication; Written communication
Full Job Description
## Company: Marsh Corporate ## ## Description: We are seeking a talented individual to join our GIS team, a Marsh business. This role will be based in Mumbai/Pune. This is a hybrid role that has a requirement of working at least three days a week in the office. **We will count on you to:** * Provide daily operational support for telecommunications systems including VOIP/IPT, conferencing, voicemail, call queues, user account setup, and mobility requests. * Perform Move/Add/Change (MAC) tasks for telecommunications and conferencing systems * Monitor and manage ServiceNow queues and configuration item database, escalating tickets as needed. * Troubleshoot and resolve basic circuit, user, and routing issues; escalate more complex problems to senior team members or vendors. * Assist with system maintenance schedules for systems following established procedures. * Support daily health checks and certify platform functionality and system integrity. * Maintain documentation and operational information in SharePoint or other repositories. * Assist with vendor order placement under guidance. * Coordinate physical moves of voice equipment with Regional Technology Managers as directed. * Follow incident management processes and escalate issues to meet SLAs. * Participate in after-hours support on a rotating basis for planned maintenance and emergency troubleshooting. * Maintain compliance with Marsh Tech security standards and assist in maintaining a secure environment. * Assist other colleagues on the Voice team as needed * Collaborate with other teams and vendors to support issue resolution and system improvements. **What you need to have:** * Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. * Minimum of 6 years of experience * Experience supporting telecommunications and conferencing systems (cloud-based and on-premise). * Basic troubleshooting skills for cloud and on premise phone systems, VOIP/IPT, and related communication tools. * Fami
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