Capital One
Manager,AssociateRelationsInvestigator
“Manager, Associate Relations Investigator at Capital One. Skills: Associate Relations, Investigations, Employment complaints. Investigate and resolve employment complaints. Provide guidance on conflict resolution”
What You'll Achieve.
Mitigate risk; Make recommendations
Industry & Context.
Break down complex problems; Push towards a solution; Analyze evidence
Comfortable and prepared for an 'always-on' video environment
What They're Looking For.
Must Have
At least 3 years of Human Resources, Legal or Risk Management experience, At least 3 years of investigation experience
Nice to Have
At least 5 years of experience working in a team corporate environment, At least 5 years of Human Resources or Legal experience, focused on employment investigations, Human Resources certification, Experience conducting all types of employment investigations, Knowledge of employment law and practices
What You'll Do.
Investigate and resolve employment complaints
Provide guidance on conflict resolution
Document investigation plans and summaries
Act as a resource for employment issues
Deliver communications to influence outcomes
Analyze evidence and make recommendations
Act as role model for Capital One Values
Participate in projects to improve processes
How You'll Work.
Team & Collaboration
Consulting with the business; Work cross functionally; Work with HR business partners; Work with business leaders; Work with stakeholders
Communication Scope
Exceptionally written and verbal communication skills; Ability to present complex topics clearly; Tailor and deliver communications effectively
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