Newsela
Education Technology
Manager,AssessmentServices
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager, Assessment Services at Newsela. Skills: Customer success, Assessment services, Team leadership. Lead and coach the Assessment Services team. Partner closely with Customer Service”
What You'll Achieve.
Turn assessment expertise into real customer value
Industry & Context.
Problem solver
Background check
What They're Looking For.
Must Have
Comfort with ambiguity, Problem solver
Nice to Have
Prior experience standing up or scaling a services team in an EdTech or assessment company, Background as a former educator, Background as an instructional coach, Background as a district-level assessment leader, Familiarity with psychometric concepts, Familiarity with standards frameworks, Familiarity with item-writing best practices, Experience working in a product-led organization
What You'll Do.
Lead and coach the Assessment Services team
Partner closely with Customer Service
Partner closely with Sales
Partner closely with Product
Partner closely with Marketing
Turn assessment expertise into real customer value
Engage in customer conversations
Engage in internal cross-functional working sessions
How You'll Work.
Team & Collaboration
Internal cross-functional working sessions; Customer Service; Sales; Product; Marketing
Full Job Description
Why You'll Love This Role: The Assessment Services team at Newsela works with strategic and key accounts supporting customer assessment needs end to end. The Manager, Assessment Services is a hands-on leadership role where you will lead and coach the Assessment Services team. You’ll partner closely with Customer Service, Sales, Product, Marketing and other functional teams as needed. You’ll be the connective tissue that turns assessment expertise into real customer value. What You'll Be Doing: Lead implementation equally comfortable in a customer conversation and an internal cross-functional working session. Comfort with ambiguity, you are a problem solver. Bonus points for Prior experience standing up or scaling a services team in an EdTech or assessment company. Background as a former educator, instructional coach, or district-level assessment leader. Familiarity with psychometric concepts, standards frameworks, or item-writing best practices. Experience working in a product-led organization where services and product partner closely. All offers of employment are contingent upon the successful completion of a background check as part of our pre-employment process. Why you’ll love working at Newsela: Health & Wellness: Comprehensive medical benefits with employer contribution to premiums and to HSA accounts. Additional benefits such as gym reimbursement, pet insurance, free access to the Calm app, Rocket Lawyer and more to help you stay healthy: mind, body, and soul. Work From Home: We are a fully remote company. We provide a monthly tech stipend to support your WFH needs! Supporting ALL Families: Inclusive benefits to support you and your family, including parental leave, fertility support, adoption, and more! Financial Wellbeing: Invest in your future with our 401(k) plan, which includes a employer match to help you build long-term financial security. Time Off: Flexible PTO, paid sick time off, company holidays plus winter break (Dec 24th - Jan 1st). Professional
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