University of Sydney
Tech / AI / Software
Manager,ApplicationsSupport&Maintenance
Neural analysis suggests this role is
optimal for Senior candidates.
“Manager, Applications Support & Maintenance at University of Sydney. Skills: Applications Support & Maintenance, Incident Management, Service Delivery, Team Leadership. Own service delivery and ongoing support across a large portfolio of enterprise applications. Lead incident management, driving rapid response and resolution for high-severity issues”
What You'll Achieve.
Ensure critical systems remain stable, responsive, and aligned to business needs; Improve service outcomes; Drive consistency in delivery; Uplift team performance, collaboration, and ways of working
Industry & Context.
Solve by Talent; Resolve issues
Unrestricted work rights in Australia
What They're Looking For.
Must Have
Proven experience leading application support and maintenance in complex, enterprise ICT environments, Capability across incident, request, and service management practices, Experience operating within large-scale, multi-application technology landscapes, Ability to lead and motivate teams, driving performance in fast-paced environments, Stakeholder engagement skills, with the ability to translate technical issues into business impact, Solid understanding of application, database, and web technologies, Unrestricted work rights in Australia
Nice to Have
Experience supporting enterprise applications (e. g. Riskware, Archibus, aPay, Clarity, Concur)
What You'll Do.
Own service delivery and ongoing support across a large portfolio of enterprise applications
Lead incident management
driving rapid response and resolution for high-severity issues
Manage and prioritise the request pipeline
aligning delivery to business impact and urgency
Optimise resource allocation across competing demands and operational priorities
Partner with stakeholders to translate technical issues into clear business outcomes
Drive continuous improvement and uplift team performance
Management of Vendor relationships & SLA’s
How You'll Work.
Team & Collaboration
Partnering with technical teams, business stakeholders, and vendors; Collaborate across academic and professional communities; Drive cultural uplift and build a more connected, high-performing ICT team; Moving the team toward a more connected, collaborative ‘One ICT’ model
Communication Scope
Translate technical issues into clear business outcomes
Full Job Description
* ## **Lead support across a large, high-impact portfolio of enterprise applications ** * ## **Own incident, request, and service delivery in a fast-paced environment ** * ## **Drive cultural uplift and build a more connected, high-performing ICT team ** Own the performance of a large-scale application portfolio. Lead critical incident management, optimise service delivery, and drive a step-change in how ICT operates across a complex enterprise environment. Solve by Talent is partnering with the University of Sydney to recruit a **Manager, Applications Support & Maintenance** to support the delivery of key Information and Communications Technology (ICT) initiatives that help shape the future of education, research, and innovation. **Why join the University of Sydney?** Join one of Australia’s leading universities at a pivotal point of change, where technology is evolving to better support student learning, empower teaching excellence, and enable research delivery at global scale. ICT is central to delivering the University’s academic mission. Working across faculties, disciplines, and research communities, you will shape the platforms, services, and partnerships that enable operational efficiencies, student success, strengthen teaching, and accelerate research impact. This work spans both the critical services that keep the University running every day and the ongoing improvement of systems and experiences. With strong investment and clear direction, you’ll operate in a large and complex environment where your contribution has visible, meaningful impact across the University. You’ll collaborate across academic and professional communities to help shape a more connected and capable University, supporting teaching excellence, research impact, and student success. **The Opportunity** As Manager, Applications Support & Maintenance, you’ll take ownership of service performance and team leadership across a broad portfolio of enterprise applications used across the Univers
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