Ss&c
Financial Services
Manager,AlternativeInvestorServices
“Manager, Alternative Investor Services at Ss&c. Skills: fund administration, investor services, alternative investments, people management, client relationship management, process improvement, regulatory compliance. Lead and develop team operations by managing daily workflows, conducting performance reviews, overseeing training programs, and identifying ongoing development needs to build a high‑performing team. Act as the primary client and internal escalation point, resolving complex investor a”
What You'll Achieve.
build a high‑performing team; maintain relationships and service standards; ensure timely, compliant, and accurate setup; scale client service and efficiency
Industry & Context.
resolving complex investor and operational issues
What They're Looking For.
Must Have
Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field required, 5 + years of experience in Investor Services, fund administration, alternative investments, or related financial services operations, with demonstrated progression in responsibility, 2 + years of people management experience, including leading teams, conducting performance reviews, coaching employees, and supporting professional development, Proven experience serving as a client-facing escalation point, managing complex investor, operational, and service-related issues with professionalism and sound judgment, Demonstrated ability to drive process improvement initiatives, enhance operational workflows, support system testing, and scale service delivery
Nice to Have
Hands-on experience with fund onboarding, fund launches, and ongoing fund lifecycle management, including coordination with internal and external stakeholders, Strong knowledge of investor transactions, capital activity, wire approvals, and operational controls, with a focus on accuracy, risk management, and compliance, Experience partnering with auditors, accounting teams, and compliance functions to support due diligence, audits, and regulatory requirements
What You'll Do.
Lead and develop team operations by managing daily workflows
conducting performance reviews
overseeing training programs
and identifying ongoing development needs to build a high‑performing team
Act as the primary client and internal escalation point
resolving complex investor and operational issues while maintaining relationships and service standards
Oversee client onboarding and fund launches
coordinating cross‑functional partners to ensure timely
Manage fund data integrity and reporting
including database oversight
dashboard maintenance
and review of offering documents
and fund manager information
Ensure regulatory compliance and due diligence by partnering with auditors
and key stakeholders to support audits
and governance requirements
Approve and supervise investor transactions
including wire transfers and capital activity
ensuring adherence to fund guidelines
and risk management standards
Drive process improvement and departmental initiatives
supporting system testing
operational enhancements
and continuous improvement to scale client service and efficiency
How You'll Work.
Team & Collaboration
coordinating cross‑functional partners; partnering with auditors, accounting teams, and key stakeholders
Communication Scope
reporting; communications; client-facing escalation point
Process & Methodology
Drive process improvement and departmental initiatives, supporting system testing, operational enhancements, and continuous improvement
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