Glean
Manager,AIOutcomes
“Manager, AI Outcomes at Glean. Skills: AI Outcomes Management, Customer Success, AI Solutions Adoption, Team Leadership. Manage the employee lifecycle for a team of AI Outcomes Managers to drive high-impact customer enablement, advisoryuilding on our platform and business value realization with Glean’s products.. Develop a set of Glean prescriptive adoption playbooks including codifying a set of standard process, templates and assets to drive delivery consistency with our customers”
What You'll Achieve.
ensuring that our customers’ end-users successfully adopt and derive meaningful, measurable value from Glean’s AI solutions.; drive high-impact customer enablement, advisoryuilding on our platform and business value realization with Glean’s products.; drive delivery consistency with our customers; measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.
Industry & Context.
Excellent problem-solving skills
hybrid (3-4 days a week) in our Nashville office
What They're Looking For.
Must Have
4+ years of experience in customer-facing, consultative roles (e.g., management consulting, customer success, business transformation, product management, solutions consulting) with an AI/data/enterprise SaaS company., 2+ years of leadership experience and demonstrated ability to scale teams and drive business transformation through technology adoption., Excellent problem-solving skills and ability to communicate effectively with diverse audiences, from executives to end users., data comfortable with adoption/ROI metrics and business KPIs., Consultative, creative, and motivated mindset—excited about helping organizations rethink business processes and work styles with AI., Proven product sense and ability to maximize the impact of complex software platforms., Experience facilitating workshops and change management programs for business transformation., Understanding of modern AI capabilities (prompting, agent workflows, LLMs), with ability to coach others on best practices.
What You'll Do.
Manage the employee lifecycle for a team of AI Outcomes Managers to drive high-impact customer enablement
advisoryuilding on our platform and business value realization with Glean’s products.
Develop a set of Glean prescriptive adoption playbooks including codifying a set of standard process
templates and assets to drive delivery consistency with our customers
Engage with executive sponsors and business stakeholders across priority accounts
Synthesize feedback and business insights from the field
influence Glean’s product roadmap
and collaborate with Product and R
Evangelize best practices internally and externally.
How You'll Work.
Team & Collaboration
Partner cross-functionally with the other leaders of the customer organization including: Solution Architects, Delivery Excellence Managers and Support to ensure Glean is providing a seamless customer journey to our customers
Communication Scope
communicate effectively with diverse audiences, from executives to end users.
Process & Methodology
change management programs
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