Manager,AdvisorSupport,ImperialService

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit [CIBC.com](https://www.cibc.com/en/about-cibc.html) **What you’ll be doing** As a member of the Imperial Banking team, you’ll develop and coach a team of client service and financial service professionals, working towards a shared goal – delivering an exceptional client experience and deepening client relationships. As a Manager, Advisor Support you’ll inspire your team members to perform at their best, while supporting a “One Team” approach that connects each client with the right advice to meet their financial needs. Together with your team, you will deliver on our Purpose by providing effective and efficient sales support to the Imperial Service sales workforce via a team of Financial Service Associates located in banking centres within an Imperial Service Market(s). The focus of your team is on optimizing client advisory opportunities that meet clients’ financial needs while achieving business objectives by starting the Discover and Advice process through proactive client contact, filling Advisors calendars and starting Compass cases _At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time._ **How you’ll succeed** * **Client Experience -** Lead by example and model how to deliver on our Purpose and ensuring Clients’ financial and transactional needs are met with the highest standard of Client Service. Drive the client experience by encouraging employees to quickly resolve client complaints, escalating when necessary, and manage complex issues. * **Results Driven