Bonterra
Manager,AdvancedSupportConsulting
Neural analysis suggests this role is
optimal for Mid candidates.
“Manager, Advanced Support Consulting at Bonterra. Skills: Team leadership, Client relationship management, Technical consultation. Lead, mentor, and develop a team. Ensure team members have resources”
What You'll Achieve.
Increase the giving rate as a percentage of GDP from 2% to 3% by 2033; Strengthen trust in the sector; Accelerate growth and reach peak impact; Empower clients to achieve their goals and outcomes; Deliver efficient, high-quality services and deliverables; Measure success against strategic KPIs; Enhance efficiency and effectiveness of the team; Assess team performance and client satisfaction; Identify areas for improvement and opportunities for optimization; Highlight achievements and areas needing attention; Implement continuous improvement practices
Industry & Context.
Problem-solving abilities; Proactive, data-driven approach to decision-making; Ability to translate complex insights into actionable strategies
Unable to consider candidates who require current or future sponsorship for employment authorization
What They're Looking For.
Must Have
Team lead or management experience in a SaaS professional services organization with a proven track record of successfully leading teams (2+ years preferred), leadership and team management skills, with the ability to inspire, motivate, and foster a positive team environment that promotes continuous learning and development, Proven experience in a technical support or consulting role, preferably within the software or technology sector, problem-solving abilities and a proactive, data-driven approach to decision-making with the ability to translate complex insights into actionable strategies, Excellent client-facing and communication skills, with the ability to clearly explain complex technical information, understanding of system configurations, technical troubleshooting, and support processes, Demonstrated initiative and self-starting ability to independently identify and act on opportunities and challenges, organizational skills with the ability to manage multiple priorities, timelines, and aggressive deadlines in a resourceful and adaptable manner, Proficiency in relevant technology solutions and platforms
Nice to Have
Experience working with non-profit and government organizations
What You'll Do.
Ensure team members have resources
Conduct performance reviews
Serve as escalation point for clients
Oversee services delivery for clients
Champion integration of solutions
Oversee delivery of technical consulting
Review and validate client requests
Ensure deliverables meet quality standards
Provide weekly team updates
Monitor metrics to measure team success
Identify and implement process improvements
Develop and maintain documentation
Track key performance indicators
Analyze data to identify trends
Create and present performance reports
Implement feedback loops
How You'll Work.
Team & Collaboration
Cross-functional collaboration with Sales, Customer Success Management, Implementation, Support and Product Management; Coordinate with other teams to ensure seamless client experiences
Communication Scope
Excellent client-facing and communication skills; Ability to clearly explain complex technical information
Full Job Description
**US Base Salary Range:** $80,000 - $105,000 w/ a 10% annual bonus # **About Us** Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com. # **About the Role** Are you passionate about leveraging technology for social good? Do you have a vision for using innovative solutions to drive impactful change in communities? We are seeking a dynamic and driven Manager of Advanced Support Consultants (ASC) to join our Value-Added Services team within our overall Professional Services Organization. This role is ideal for someone with a strong background in leading high performing teams, stakeholder engagement, and delivering high-impact solutions in a fast-paced environment. You will be managing a team of talented consultants who provide proactive, post implementation consulting services to our clients. You will be responsible for ensuring they deliver exceptional service and technical solutions that empower our clients to achieve their goals and outcomes. Your leadership will be pivotal in shaping the future of our ASC team and driving success by delivering efficient, high-quality services and deliverables. The role demands customer management skills and cross-functional collaboration with other customer-facing teams including Sales, Customer Success Management, Implementation, Support and Product Management. **What You’ll Do:** **_Leadership and Management_ :** * Lead, mentor, and develop a team of Advanced Support
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