AIA Digital+
Financial Services
Manager,ActuarialandFinanceETLApplicationSupport
“Manager, Actuarial and Finance ETL Application Support at AIA Digital+. Skills: ETL support, Incident management, Team leadership. Manage L2 production support team. Ensure end-to-end stability”
Industry & Context.
Troubleshooting; Root cause analysis; Data validation; Data tracing; Data correction
What They're Looking For.
Must Have
5+ years ETL experience, 5+ years production support experience
Nice to Have
CFA charterholder preferred, CPA preferred, FRM preferred
What You'll Do.
Manage L2 production support team
Ensure end-to-end stability
Ensure timely delivery of ETL BAU operations
Ensure seamless data processing
Act as single point of contact for operational
Manage stakeholder communication
Own end-to-end ETL BAU operations
Ensure batch stability
Ensure data availability
Oversee execution of Autosys batch jobs
Oversee monitoring of Autosys batch jobs
Oversee execution of ETL workflows
Oversee monitoring of ETL workflows
Oversee execution of data pipelines
Oversee monitoring of data pipelines
Ensure data completeness
Ensure data reconciliation
Ensure timely data delivery
Identify potential risks
Identify operational weaknesses
Prevent service disruption
Perform impact assessment
Determine recovery strategies
Serve as escalation point for complex issues
Oversee troubleshooting activities
Ensure accurate root cause identification
Ensure effective resolution approach
Conduct deep-dive investigations using SQL
Analyse end-to-end data flows
Analyse system dependencies
Lead Root Cause Analysis (RCA)
Ensure implementation of preventive actions
Ensure implementation of corrective actions
Drive functional guidance to L2 ETL support team
Provide oversight to L2 ETL support team
Review analysis for quality
Review resolutions for quality
Review corrective actions for quality
Lead workload distribution
Ensure adequate coverage during critical cycles
Act as subject matter reference
Act as single point of operational contact for
Act as single point of operational contact for
Provide clear communication during incidents
Provide timely communication during incidents
Provide structured communication during incidents
Provide clear communication during service disruptions
Provide timely communication during service disruptions
Provide structured communication during service disruptions
Collaborate with Infrastructure teams
Collaborate with AIA Group teams
Collaborate with cross-functional partners
Coordinate with external vendors
Coordinate with third-party providers
Support internal audits
Support external audits
Ensure ETL operational activities comply with security standards
Ensure ETL operational activities comply with audit standards
Ensure ETL operational activities comply with IT governance
Identify process gaps
Drive continuous improvement initiatives
Maintain operational documentation
Enhance operational documentation
Enforce operational documentation
Lead ownership for DR drills
Lead validation activities
Lead recovery assurance processes
How You'll Work.
Team & Collaboration
Cross-functional partners; AIA Group teams; Infrastructure teams
Communication Scope
Stakeholder communication; Incident communication
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