Mastercard
payments
Manager,AccountManagement
Neural analysis suggests this role is
optimal for Mid candidates.
“Manager, Account Management at Mastercard. Skills: Account Management, Customer Experience, Sales, Product Management, Financial Acumen, Analytical Skills, Communication Skills. Manage the day-to-day operations of multiple Citi cobrand portfolios. delivery of contractual commitments across services, marketing, innovation, and analytics”
What You'll Achieve.
consistently delivering results; drive growth for Mastercard, Citi, and merchant partners; delivering on net revenue objectives; Demonstrated performance in revenue and share growth
Industry & Context.
solving complex problems; intellectually curious; analytical; creative and conceptual thinking; demonstrated financial and analytical acumen
What They're Looking For.
Must Have
Experience in account management, product, or customer-facing technology organizations, Undergraduate degree in business, computer science, or engineering, Experience in credit cards, cobrand cards, retail, loyalty and benefits, card payments, or fintech, Proven track record in sales, product, and/or account management, business judgment, creative and conceptual thinking, demonstrated financial and analytical acumen, Ability to influence, build consensus, and collaborate effectively across diverse stakeholders and leadership levels within a matrix organization, High self-awareness, openness to new ideas, comfort challenging the status quo to drive business initiatives, Excellent communication, presentation, and interpersonal skills, Demonstrated performance in revenue and share growth, Ability to thrive in an individual contributor role
Nice to Have
MBA
What You'll Do.
Manage the day-to-day operations of multiple Citi cobrand portfolios
delivery of contractual commitments across services
related administrative and operational activities
Consultatively identify and prioritize portfolio needs
developing customized solutions that drive growth for Mastercard
and merchant partners
collaborating with customer support teams to ensure coordinated execution
Co-create and execute the customer marketing engagement strategy across products in partnership with the Citi Cards business
Lead meetings with customers and Mastercard leadership with confidence and effectiveness
Build relationships across customer levels and functions
Secure and coordinate indirect resources across Mastercard’s matrix organization to ensure successful delivery for the customer group
Act as custodian of the customer P&L
managing business agreements
making sound investment decisions
delivering on net revenue objectives
Serve as the primary customer contact for operational activities
Manage contracts and execute the customer contract agreement process
How You'll Work.
Team & Collaboration
collaborating with customer support teams to ensure coordinated execution; Build relationships across customer levels and functions, including product, portfolio/usage, fraud, marketing, operations, strategy, and information technology; Secure and coordinate indirect resources across Mastercard’s matrix organization to ensure successful delivery for the customer group; Ability to influence, build consensus, and collaborate effectively across diverse stakeholders and leadership levels within a matrix organization
Communication Scope
Excellent communication, presentation, and interpersonal skills
Full Job Description
**Our Purpose** _Mastercard powers economies and empowers people in 200 + countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** ### Manager, Account Management ### Overview: The Citi US Account Team is seeking an individual to lead our customer-facing strategy by consistently delivering results and solving complex problems. The ideal candidate is passionate about the customer experience, intellectually curious, analytical, and driven by initiative and results. Our strongest account managers are motivated high achievers who demonstrate creative thinking, openness, resilience, diligence, and the ability to effectively marshal resources. This role offers the opportunity to contribute immediately through internal optimization efforts that streamline client engagement, as well as through meaningful client-facing work in a rewarding, challenging, and engaging environment that values both team contribution and individual development. Role: • Manage the day-to-day operations of multiple Citi cobrand portfolios, including delivery of contractual commitments across services, marketing, innovation, and analytics, as well as related administrative and operational activities. • Consultatively identify and prioritize portfolio needs, developing customized solutions that drive growth for Mastercard, Citi, and merchant partners, while collaborating with customer support teams to ensure coordinated execution. • Co-create and execute the customer marketing engagement strategy across products in partnership with the Citi Cards business. • Lead meetings with customers and Mastercard l
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