Flexport
Manager,AccountManagement
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“Manager, Account Management at Flexport. Skills: Account management, Customer retention, Revenue generation. Manage and grow existing customer relationships. Own long-term health of book of business”
What You'll Achieve.
Grow FOB business; Grow LOB business; Strengthen long-term client relationships
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
Bachelor's degree or equivalent, 6+ years account management, 6+ years sales, 6+ years supply chain operations, Proven track record growing book of business, Proven track record strengthening client relationships, Native or business-level Japanese, Professional working English
Nice to Have
Experience supporting BCO customers, Experience supporting retail customers, Experience working in technology-enabled freight forwarder, Experience working in digital logistics platform, Experience as part of country launch, Experience in new office build-out, Experience in insourcing initiative
What You'll Do.
Manage and grow existing customer relationships
Own long-term health of book of business
Drive account expansion
Cross-sell opportunities
Up-sell opportunities
Act as primary local point of contact
Provide dedicated Japan presence
Coordinate with Tokyo operations teams
Ensure consistent service quality
Ensure fast issue resolution
Support customer onboarding
Stabilize early-stage business
Ensure smooth transition
Use client touch points
Demonstrate Flexport value
Identify new opportunities
Collaborate with overseas sales teams
Leverage global shipper relationships
Convert global shippers
Support expansion of FOB business
Support expansion of LOB business
Serve as customer's trusted advisor
Advocate for customer needs
Find win-win solutions
Stay current on supply chain developments
Stay current on regulatory developments
Stay current on industry developments
Proactively educate customers
How You'll Work.
Team & Collaboration
Cross-functional collaborator; Work with operations; Work with pricing; Work with sales; Work with global counterparts
Communication Scope
Communication skills
Full Job Description
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity: In Japan, several customers have hesitated to expand their business with Flexport due to the absence of a dedicated local representative responsible for the market. This has limited our ability to build trust, capture local decision-making opportunities, and grow FOB and LOB business managed inside Japan. As we insource our Japan operations and build our in-country team, we are hiring an Account Manager based in Tokyo to take full ownership of customer retention, expansion, and execution for our existing book of business. In this role, you will be the trusted Flexport advisor for our Japan customer base — managing day-to-day relationships, identifying expansion opportunities, and partnering closely with our newly insourced Tokyo operations team to deliver consistently high service quality. You will also work hand-in-hand with overseas Flexport sales teams to convert global shipper relationships into Japan-origin and Japan-controlled opportunities. You will: Manage and grow existing customer relationships in Japan, owning the long-term health of your book of business. Drive account expansion through cross-sell and up-sell opportunities across Ocean (FCL/LCL), A
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