Coupang
food delivery
Manager,AccountManagement
Neural analysis suggests this role is
optimal for Senior candidates.
“Manager, Account Management at Coupang. Skills: account management, merchant growth, sales, people management. Build and manage relationships with merchants to drive business growth. Analyze merchant performance data and develop tailored growth strategies”
What You'll Achieve.
drive business growth; improve operational efficiency; enhance service quality; accelerating Rocket Now’s expansion in the market; exceeding sales or growth targets
Industry & Context.
analytical skills; Identify and resolve merchants' pain points through high-impact projects
What They're Looking For.
Must Have
7+ years of sales, business development, or account management experience, 2+ years of people management experience, Proven track record of exceeding sales or growth targets, communication and presentation skills in Japanese, Data-driven mindset with analytical skills, Comfortable working in a fast-paced, ambiguous environment
Nice to Have
Fluent level English, Familiarity with Salesforce, Tableau, SQL, or other BI/CRM tool
What You'll Do.
Build and manage relationships with merchants to drive business growth
Analyze merchant performance data and develop tailored growth strategies
Identify and resolve merchants' pain points through high-impact projects
Build long-term relationships with merchants
ensuring high levels of merchants satisfaction
Work closely with cross-functional teams to align business goals
How You'll Work.
Team & Collaboration
Work closely with cross-functional teams to align business goals
Communication Scope
communication skills in Japanese; presentation skills in Japanese
Full Job Description
Company Introduction CP One Japan, a wholly owned subsidiary of Coupang, Inc. (hereinafter “Coupang”), has launched a new food delivery app called ‘Rocket Now’ in selected areas of Tokyo. CP One Japan is a wholly owned subsidiary of Coupang, Inc. (NYSE: CPNG), a Fortune 150 company listed on the New York Stock Exchange and recognized as a leading technology company. CP One Japan offers food delivery service in Japan under the brand name of “Rocket Now”, and is committed to delivering fast, reliable, and customer-centered food delivery service to Japanese consumers by leveraging Coupang’s advanced technology and innovative logistics solutions. Our corporate mission is to deliver a ‘wow experience’ to customers. Rocket Now launched a delivery platform with no delivery fees or service charges to ease the burden on customers who use the food delivery service. Rocket Now is deeply committed to pioneering the future of Japan’s delivery market. We aim to fundamentally transform the food delivery industry by building truly customer-first services. Rocket Now provides employees with opportunities to continuously lead innovation and to take initiative without hesitation based on agility and boldness to deliver results. If you are passionate about delivering exceptional service to customers and pioneering new markets, join Rocket Now today. Role Overview AM team takes ownership of merchant growth and operational performance in Rocket Now’s Japan market. In a rapidly scaling platform environment, the team partners closely with merchants to drive revenue growth, improve operational efficiency, and enhance service quality—accelerating Rocket Now’s expansion in the market. What You Will Do Build and manage relationships with merchants to drive business growth Analyze merchant performance data and develop tailored growth strategies Identify and resolve merchants' pain points through high-impact projects Build long-term relationships with merchants, ensuring high levels of merchants
Applying for this Manager, Account Management role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Coupang?
Real rants from real employees. Read before you apply.