Cognism
SaaS
Manager,AccountManagement
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager, Account Management at Cognism. Skills: Account management, Retention strategy, Expansion strategy, Team leadership. Lead and develop Account Managers. Set clear expectations”
What You'll Achieve.
Deliver sustainable recurring revenue growth; Ensure customers realise measurable ROI; Maximize commercial outcomes
Industry & Context.
Data-driven decision making
What They're Looking For.
Must Have
Proven leadership experience, SaaS & recurring revenue expertise, Commercially astute & strategic, Executive presence & gravitas, Analytical & structured, Collaborative leader, Resilient & adaptable
Nice to Have
Experience in a B2B scale-up environment
What You'll Do.
Lead and develop Account Managers
Set clear expectations
Drive renewal excellence
Mitigate risk proactively
Plan structured expansion
Support team in identifying opportunities
Deliver accurate forecasting
Ensure account planning frameworks are executed
Partner with customers at C-level
Support complex negotiations
Resolve challenging situations
Reinforce strategic partnerships
Spearhead process improvements
Initiate efficiency initiatives
Link product usage to business impact
Work closely with Sales
Work closely with Product
Work closely with RevOps
Work closely with Marketing
Work closely with Customer Success
Inspire accountability
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Sales; Product; RevOps; Marketing; Customer Success
Communication Scope
Executive presentations; Negotiation
Full Job Description
WHO ARE WE Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting. As a Manager, Account Management, you will lead and develop a team of Account Managers who hold full ownership of their customer portfolios - spanning renewal, expansion, risk management, and long-term growth strategy. This role is pivotal in driving retention and expansion across our international account base, ensuring customers realise measurable ROI while delivering sustainable recurring revenue growth. You will combine strategic oversight with hands-on commercial leadership, acting as a senior escalation point for complex negotiations and high-value engagements in a high-growth SaaS environment. Your Challenges & Opportunities Lead a High-Performance Team - Coach, mentor, and performance-manage a team of Account Managers, setting clear expectations around full account ownership, commercial accountability, and customer impact. Own Retention & Expansion Strategy - Drive renewal excellence, proactive risk mitigation, and structured expansion planning across the account base. Support your team in identifying cross-sell and upsell opportunities that align to customer outcomes. Strengthen Commercial Discipline - Deliver accurate forecasting, maintain strong CRM hygiene (Salesforce and broader SaaS tech stack), and ensure robust account planning frameworks are consistently executed. Act as Senior Commercial Escalation - Partner directly with customers at C-level and VP-level to support complex negotiations, resolve challenging situations, and reinforce long-term strategic partnerships. Drive Operational Excellence - Spearhead process improvements, resource planning
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