Evernorth Health Services
Healthcare
Manager,AccountManagementandMemberExperience
“Manager, Account Management and Member Experience at Evernorth Health Services. Skills: Account management, Member experience, Client retention, Revenue growth. Oversee team of Account Managers. Ensure operational effectiveness”
What You'll Achieve.
Promote client satisfaction; Promote client retention; Promote up sell opportunities; Improve member experience; Improve client retention; Improve organizational effectiveness; Maximize revenue growth; Improve growth; Improve retention
Industry & Context.
Problem-solving; Business analysis; Issue resolution; Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree in related field, 10+ years of relevant professional experience, Experience working cross-functionally, Comfortable working with complex data sets
Nice to Have
Experience leading or managing people preferred, Negotiation experience a plus
What You'll Do.
Oversee team of Account Managers
Ensure operational effectiveness
Ensure member/client satisfaction
Identify opportunities to standardize metrics
Manage issue resolution for complex clients
Manage client accounts
Ensure client satisfaction
Ensure client profitability
Ensure client renewal
Review quality control of account activity
Maintain documentation processes
Develop strategies for up sells
Develop strategies for expansion
Develop strategies for plan implementation
Guide leadership on strategic opportunities
Create roadmaps of processes
Create roadmaps of procedures
Create roadmaps of new initiatives
Determine opportunities for process improvements
Direct activities of internal Account Managers
Influence extended team members
Lead and coach account managers
Review operational performance
Present operational performance metrics to clients
Strengthen client relationships
Ensure satisfaction levels are met
Monitor performance through metrics
Monitor performance through reporting
Plan for future enhancements
Partner with leadership on strategic goals
Analyze and recommend potential opportunities
Provide regular reporting
Provide case scenarios
Serve as operational subject matter expert
Work cross functionally
Communicate complex material
Lead large cross-functional project teams
Build and develop key relationships
Build internal enthusiasm
Build internal momentum
Guide and influence decisions
Partner with leadership on key initiatives
Complete strategic business projects
Complete people related projects
How You'll Work.
Team & Collaboration
Cross-functional work groups; Cross-functional project teams; Collaborative partnerships; Internal stakeholders; External stakeholders; Cross-functional teams; Partners from marketing; Partners from product; Partners from finance
Communication Scope
Communicate complex material; Communicate effectively
Process & Methodology
Roadmap planning
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