Accredo
ManagerAccountManagementAccredo(Hybrid)
“Manager Account Management - Accredo (Hybrid) at Accredo. Skills: Account Management, customer service, team management, client retention, sales growth. ensuring Accredo’s customers, inclusive of payers, prescribers and patients, receive superior service. overall satisfaction and retention of assigned book of businesses”
What You'll Achieve.
overall satisfaction and retention of assigned book of businesses; promote client satisfaction; manage contractual requirements; profitability; accounts receivables; retention; anticipate and exceed client’s needs and expectations; maximize sales growth; ensure best practices are shared; Ensures productivity, and high-level customer service to Customers; Ensure service levels and performance guarantees are met; meet expected timelines and quality standards; promote client satisfaction, client retention and upsell opportunities; meet sales goals
Industry & Context.
resolves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management; Provides first and second level resolution of problems and obstacles
Must already live in Honolulu, HI to be considered for this role, internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
What They're Looking For.
Must Have
Must already live in Honolulu, HI to be considered for this role
What You'll Do.
ensuring Accredo’s customers
prescribers and patients
receive superior service
overall satisfaction and retention of assigned book of businesses
managing the day-to-day customer relationships
resolving customer complaints by investigating problems
preparing reports and making recommendations to management
accountable for core service delivery for customers working cross-functionally with all operational teams
proactively reviews performance metrics to promote client satisfaction
manage contractual requirements
accounts receivables and retention
processes and resources to anticipate and exceed client’s needs and expectations
collaborates with other team members on customers’ activity
increasing the visibility and awareness of our organization’s service offerings and maximize sales growth
managing day to day customer relationships through comprehensive knowledge of customer’s benefit plan and Accredo’s product offerings
daily interaction with customers
providing preventative consultation
analysis and issue resolution associated with Accredo’s core services
roles and responsibilities of an Account Management team
managing a team of associates to promote a working team environment and ensure best practices are shared
developing employee’s skills
evaluates performance and provides feedback
providing first and second level resolution of problems and obstacles
ensuring productivity
and high-level customer service to Customers
providing on-going coaching to each associate concerning quality
accountability and productivity
ensuring service levels and performance guarantees are met
reporting and evaluating data trends relevant to site metrics and volume
responsible for timely and accurate management and execution of all client benefit requests
contract requirements
including benefit changes
terminations and escalated issues
accountable for new group and specific product including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards
managing and leading customer centric team meetings to review Accredo’s operational performance against client’s expectations and needs
presentation of Accredo’s services and operational performance metrics to customers on a monthly and/or quarterly basis to show specific performance measures in comparison with Accredo’s book of business to promote client satisfaction
client retention and upsell opportunities
serving as a single point of contact for customers and referral sources and respond to general inquiries
urgent requests and escalated issues in a timely fashion
aligning and working with manager on management and strategic direction
building positive trust relationships with new and existing customers and referral sources to influence targeted group(s) in the decision making process
liaising with and persuading targeted doctors to prescribe our products utilizing effective selling skills to meet sales goals
keeping accurate records and documentation for reporting and feedback
aligning and working with manager and various team members and participating in strategic sales and marketing initiatives
overseeing recruitment
and development of account management team
handling and resolving escalated employee issues
How You'll Work.
Team & Collaboration
working cross-functionally with all operational teams; collaborates with other team members on customers’ activity, expectations, and service needs; managing a team of associates to promote a working team environment and ensure best practices are shared; establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process; manage and lead customer centric team meetings; align and work with manager and various team members
Communication Scope
Presentation of Accredo’s services and operational performance metrics to customers on a monthly and/or quarterly basis
Process & Methodology
Accountable for new group and specific product including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards
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