accessiBe
SaaS
Manager,AccountCoordination
“Manager, Account Coordination at accessiBe. Skills: Customer success, Account management, Team leadership. Own book of accounts. Manage portfolio accounts”
What You'll Achieve.
Own team retention metrics; Own team expansion metrics; GRR; NRR; Renewal rate
Industry & Context.
De-escalate frustrated customer
What They're Looking For.
Must Have
2-4 years account management, 2-4 years customer success, 2-4 years post-sale role, B2B SaaS environment, Handled volume before, High-touch at scale, Some leadership experience, Mentored someone, Run a process, Stepped up when mattered, SaaS retention metrics, Organized, Fast, Detail-oriented, Manage packed queue, High EQ, De-escalate frustrated customer, Coach junior rep, Care about accessibility, Care about inclusion
Nice to Have
Informal leadership experience
What You'll Do.
Manage portfolio accounts
Handle inbound communication
Handle outbound communication
Identify churn signals
Surface upsell opportunities
Surface cross-sell opportunities
Lead Account Coordinators
Set clear expectations
Hold team accountable
Own team retention metrics
Own team expansion metrics
How You'll Work.
Team & Collaboration
Lead two Account Coordinators; Coach junior rep
Communication Scope
Customer communication
Applying for this Manager, Account Coordination role?
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ANONYMOUS · UNFILTERED
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