accessiBe

Technology

Manager,AccessibilityServices

$120–140k New York, New York, United States FULL TIME Remote Friendly
The Brief

“Manager, Accessibility Services at accessiBe. Skills: Web accessibility, Service delivery, Team leadership. Lead team of Accessibility Experts. Mentor team of Accessibility Experts”

Industry & Context.

Technology

What They're Looking For.

Must Have

5+ years managerial experience, Experience leading accessibility teams, Knowledge of WCAG, Knowledge of Section 508, Knowledge of EAA, Knowledge of ARIA, Knowledge of accessibility testing methodologies, Proven experience building accessibility processes, Proven experience building accessibility methodologies, Proven experience building scalable service delivery systems, Experience collaborating with Product, Experience collaborating with R&D, Experience collaborating with Sales, Experience collaborating with customer-facing teams

What You'll Do.

Lead team of Accessibility Experts

Mentor team of Accessibility Experts

Manage team of Accessibility Experts

Oversee end-to-end delivery of accessibility services

Build scalable delivery processes

Build efficient delivery processes

Establish auditing practices

Refine auditing practices

Establish auditing frameworks

Refine auditing frameworks

Establish auditing tools

Refine auditing tools

Ensure best-in-class customer experience

Manage external vendors

Collaborate with external vendors

Manage external contractors

Collaborate with external contractors

Manage ecosystem partners

Collaborate with ecosystem partners

Align service delivery with customer needs

Bring accessibility insights into product direction

Bring accessibility insights into innovation

Provide technical expertise to Sales

Provide scoping to Sales

Provide thought leadership to Sales

Develop GTM strategies

Drive company-wide accessibility knowledge

Drive company-wide accessibility standards

Drive company-wide accessibility practices

Design accessibility training for internal teams

Deliver accessibility training for internal teams

Promote accessibility-first culture

How You'll Work.

Team & Collaboration

Cross-functional collaboration; Customer-facing teams alignment; Sales team support; Product and R&D partnership

Communication Scope

Thought leadership

Free ATS check

Applying for this Manager, Accessibility Services role?

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