Datadog
SaaS, Cloud Monitoring, Security Platform, Observability
Manager2,TechnicalSupportEngineering
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Manager 2, Technical Support Engineering at Datadog. Skills: Technical Support Engineering, Product expertise, Client education, Issue reproduction, Documentation building. Respond to client requests. Educate clients on platform use”
What You'll Achieve.
Ensure existing customers are happy and successful
Industry & Context.
Solve hard problems
Work a rotating schedule that requires weekend availability
What They're Looking For.
Must Have
Programming experience, Basic knowledge of Linux
Nice to Have
CS or Engineering majors, Active contribution to open-source projects (code, bug reports, etc.), Active contribution to the Engineering Community (Meetups, etc.), Desire to start own company someday
What You'll Do.
Respond to client requests
Educate clients on platform use
Dive into integrations
Build out documentation and knowledge based articles
Drive product conversations based on needs and problems learned during client interactions
How You'll Work.
Team & Collaboration
Collaborate constantly to share knowledge; Continuously advance technical skill set; Work together to solve hard problems
Communication Scope
Demos; Presentations; Technical evaluations
Full Job Description
JD TBC About Datadog: Datadog is the world-class monitoring and security platform for cloud applications. We’re dedicated to creating, developing, and supporting our product and customers, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Built by engineers, for engineers, our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term. The Team: We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skill set. The Opportunity: Join a diverse team of traditional and non-traditional backgrounds, working together to solve hard problems the right way. You’ll be joining a team and company immersed in a startup-like environment where you will be challenged, but also will immediately witness your contributions to Datadog. You Will: Respond to client requests on our fast paced team while continuing to educate our clients on the use of the platform Reproduce issues and dive into the 400+ integrations that Datadog works with Build out documentation and knowledge based articles for a variety of technology Drive product conversations based on needs and problems learned during client interactions You Are: Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who de
Applying for this Manager 2, Technical Support Engineering role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Datadog?
Real rants from real employees. Read before you apply.