Comcast
Manager1,RetailStore
“Manager 1, Retail Store at Comcast. Skills: Leadership, People Management, Sales, Customer Experience (CX). Delivering a best in class experience for customers and their store team.. Manages all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores.”
What You'll Achieve.
Achieve and exceed financial targets and customer satisfaction scores.; Drive department efficiencies.; Achieving sales goals and running an operationally sound business.; Striving for high performance and compliance.; Improve the in-store experience.; Improve operational performance and metrics.; Enhance store and customer experience to be best-in-class.; Drive results and growth.
Industry & Context.
Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly., Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
What They're Looking For.
Must Have
Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly., Consistent exercise of independent judgment and discretion in matters of significance., Regular, consistent and punctual attendance., Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Nice to Have
Comcast experience preferred.
What You'll Do.
Delivering a best in class experience for customers and their store team.
Manages all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores.
Delivers tight operational and financial controls in a cost- effective manner.
coaches and evaluates personnel based on performance standards.
Develops personal performance plans with employees and provides continuous performance feedback and quarterly performance plan reviews.
Develops processes and procedures to drive department efficiencies
assist in development and meeting of
Manages team which may include exempt and non- exempt employees.
Provides subject matter guidance to employees as required.
Delivers a world class customer and employee experience
achieving sales goals and running an operationally sound business.
Ensures a culture consistent with the expectations of the company by selecting the best talent and inspiring them daily with a focus on development
sales and service excellence
training and personal accountability.
Communicates business initiatives
performance standards and process/policy know-how striving for high performance and compliance.
Leverages the net promoter system (NPS) to monitor customer feedback
coach and improve the in-store experience.
In-store owner for merchandising
resets and all associated training compliance.
Coaches and develops team members on how to position all company products with customers.
Efficiently runs in-store operations including inventory
cash management and other applicable processes and procedures.
Responsible for appropriate staffing levels and efficient scheduling.
Leverages available tools to monitor customer feedback
coach and take action to improve the store experience.
Reviews and analyzes operational and financial reports to improve operational performance and metrics.
Follows and administers cash handling policies and procedures.
Leads the retail experience of a well-visited location and strives to enhance store and customer experience to be best-in-class.
May participate in retail test and pilot experiences related to product
store design and operational improvements.
How You'll Work.
Team & Collaboration
Builds collaborative relationships with market, region and division stakeholders.; Win as a team - make big things happen by working together and being open to new ideas.
Communication Scope
Communicates business initiatives, performance standards and process/policy know-how striving for high performance and compliance.
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