Hewlett Packard Enterprise
ManagedServicesTechnicalConsultant-MultiskilledL3
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Managed Services Technical Consultant - Multiskilled L3 at Hewlett Packard Enterprise. Skills: Compute infrastructure, Operating system, Virtualization, Linux. Provide build support on Compute infrastructure. Provide operate support on Compute infrastructure”
What You'll Achieve.
Turn insights into outcomes; Match speed of actions to speed of opportunities; Respond quickly to market possibilities; Retain customers; Build the business; Maintain quality on case documentation; Maintain SLA timeframes; Maintain operational metrics; Perform within Productivity Measure
Industry & Context.
Troubleshooting; Diagnosing issues; Isolating issues; Incident Management; Escalation Management; Problem Management; Trend analysis; Root cause analysis
24X7 support environment
What They're Looking For.
Must Have
Bachelor’s degree in Engineering, Minimum 7 years of experience in Enterprise Servers and Linux technical support, Knowledge on server/operating system technology, Good understanding of storage/SAN/networking/database, Flexible to work in 24X7 support environment, Build Technical Solutions for Private Cloud, Broad technical knowledge on ISS solutions, Expert troubleshooting through Oneview, ILO console, Install, configure, administration and troubleshoot RHEL/SUSE, Troubleshooting OS logs for hardware issues
Nice to Have
Relevant certification on the latest track like HPUX / RHCSA / RHCE, ITIL certification
What You'll Do.
Provide build support on Compute infrastructure
Provide operate support on Compute infrastructure
Provide admin support on Compute infrastructure
Provide consulting support on Compute infrastructure
Provide technical leadership in compute
Provide technical input to deal pursuit
Provide solutions to deal pursuit
Provide recommendations to deal pursuit
Engage in transition efforts
Support transition efforts
Engage in transformation efforts
Support transformation efforts
Provide IT infrastructure lifecycle technical support
Provide application infrastructure lifecycle technical support
Plan IT infrastructure
Manage IT infrastructure
Monitor IT infrastructure
Troubleshoot IT infrastructure
De-install IT infrastructure
Manage technical relationship with customer
Manage service relationship with customer
Manage technical relationship with subcontractors
Manage service relationship with subcontractors
Manage technical relationship with vendors
Manage service relationship with vendors
Work with key customers
Work with internal businesses
Work with end user representatives
Resolve customer issues via telephone
Resolve customer issues via email
Resolve customer issues via remote sessions
Reproduce issues in-house
Respond back in timely manner
Follow up with customers
Provide recommendations to customers
Provide updates to customers
Provide action plans to customers
Escalate issues to vendor
Leverage internal technical expertise
Provide effective solutions to customer issues
Collaborate with other CoE/HW teams
Diagnose complex issues
Isolate complex issues
Provide consulting support in area of expertise
Maintain quality on case documentation
Maintain SLA timeframes
Maintain operational metrics
Perform within Productivity Measure
Resolve single technology incidents
Resolve cross technology incidents
Lead team members to resolve incidents
Manage technical escalations
Lead technical escalations
Participate in formal escalation
Support escalation during crisis
Look for solutions to prevent problems
Perform Trend analysis
Perform Root cause analysis
Prepare change records
Review change records
Implement change records
Rollback change records
Perform risk analysis for changes
Perform impact analysis for changes
Lead Change Advisory Board
Participate in Change Advisory Board
Apply patch changes per policy
Apply security changes per policy
Monitor environment for patch compliance
Analyze patches for compatibility
Ensure CMDB entries are complete
Ensure CMDB entries are accurate
How You'll Work.
Team & Collaboration
Collaborate with other CoE/HW teams; Cross leveraged platforms
Communication Scope
Technical input; Recommendations; Updates; Action plans; Consulting support
Process & Methodology
Project management, Change Management, Implementation, Risk analysis, Impact analysis
Full Job Description
Managed Services Technical Consultant - Multiskilled L3 This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** **HPE Operations** is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you. **_What you 'll do:_** * The candidate provides build, Operate, Admin and Consulting support on Compute infrastructure and the Operating system in accordance with contractually established terms and conditions and established technical standards. * Provide technical leadership in compute as primary domain and should well verged with virtualization and operating systems like ESXi, Linux, Wintel. * Provides technical input, solutions, and recommendations to deal pursuit. * Engaged in and provides support for transition/ transformation efforts. * Provides IT infrastructur
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