Hewlett Packard Enterprise
ManagedServicesTechnicalConsultant-MultiskilledL3
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Managed Services Technical Consultant - Multiskilled L3 at Hewlett Packard Enterprise. Skills: Compute infrastructure, Operating system, Virtualization, Linux. Provide build support. Provide operate support”
Industry & Context.
Troubleshooting; Problem management; Root cause analysis
24X7 support environment
What They're Looking For.
Must Have
Bachelor’s degree in Engineering, Minimum 7 years of experience in Enterprise Servers and Linux technical support, Knowledge on server/operating system technology, Good understanding of storage/SAN/networking/database, Flexible to work in 24X7 support environment, Build Technical Solutions for Private Cloud, Broad technical knowledge on ISS solutions, Expert troubleshooting through Oneview, ILO console, Install, configure, administration and troubleshoot RHEL/SUSE, Troubleshooting OS logs for hardware issues
Nice to Have
Relevant certification on the latest track like HPUX / RHCSA / RHCE, ITIL certification
What You'll Do.
Provide build support
Provide operate support
Provide admin support
Provide consulting support
Provide technical leadership
Provide technical input
Provide recommendations
Engage in transition efforts
Support transformation efforts
Provide IT infrastructure lifecycle technical support
Provide application infrastructure lifecycle technical support
Manage technical relationship
Manage service relationship
Resolve customer issues
Reproduce issues in-house
Follow up with customers
Leverage internal technical expertise
Provide effective solutions
Collaborate with CoE/HW teams
Provide consulting support
Maintain quality on case documentation
Maintain SLA timeframes
Maintain operational metrics
Perform within Productivity Measure
Resolve single incidents
Resolve cross technology incidents
Lead team members to resolve incidents
Manage technical escalations
Lead technical escalations
Participate in formal Escalation
Prevent problems from occurring
Perform Trend analysis
Perform Root cause analysis
Prepare change records
Review change records
Implement change records
Rollback change records
Perform risk analysis for changes
Perform impact analysis for changes
Lead Change Advisory Board
Participate in Change Advisory Board
Apply security changes
Monitor environment for patch compliance
Analyze patches for compatibility
Ensure CMDB entries are complete
Ensure CMDB entries are accurate
Install C7000 enclosures
Configure C7000 enclosures
Troubleshoot C7000 enclosures
Install Virtual Connects
Configure Virtual Connects
Troubleshoot Virtual Connects
Install Blade Switches
Configure Blade Switches
Troubleshoot Blade Switches
Install ProLiant Blades
Configure ProLiant Blades
Troubleshoot ProLiant Blades
Install Storage Blades
Configure Storage Blades
Troubleshoot Storage Blades
Administration RHEL/SUSE
Troubleshoot RHEL/SUSE
How You'll Work.
Team & Collaboration
Collaborate with other CoE/HW teams
Process & Methodology
Project management, Change management
Full Job Description
Managed Services Technical Consultant - Multiskilled L3 This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** **HPE Operations** is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you. **_What you 'll do:_** * The candidate provides build, Operate, Admin and Consulting support on Compute infrastructure and the Operating system in accordance with contractually established terms and conditions and established technical standards. * Provide technical leadership in compute as primary domain and should well verged with virtualization and operating systems like ESXi, Linux, Wintel. * Provides technical input, solutions, and recommendations to deal pursuit. * Engaged in and provides support for transition/ transformation efforts. * Provides IT infrastructur
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