ManagedServicesNOCEngineer

## **Company Overview** At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. ## **Department Overview** Network Operations Center ## Job Description * Be part of a dynamic and supportive Network Operation Center team that celebrate successes by serving customers around the globe. * Be the first responder to network incidents by applying problem solving skills to maximize system uptime and to create positive customer experience. * Provide clear, concise verbal and written communication with end customers via telephone and email from various cultural backgrounds. * Proactively real time monitoring for customer telecommunication systems in real time by leveraging on AI tools to ensure maximum system availability. * Research and develop solutions for common problems. * Create and update knowledge articles for team sharing and enhancing technical knowledge. * Collaborate with cross functional teams globally on customer service request and incident resolution. * Bring your fresh perspective to identify and suggest improvements to NOC processes and monitoring tools for better efficiency. #LI-WL1 ## Basic Requirements * Good academic background with a degree or equivalent qualification in Information Technology, Telecommunication, Computing or relevant subject. * Candidates with 1-3 years relevant experience preferable, but fresh graduates with NOC / SOC knowledge are welcomed * Must be able to work in a 24x7 environment (rotating shifts, working in night shifts and weekends etc.) * A foundational understanding of cloud technologies, virtualizat