Benevity
ManagedServicesCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Managed Services Coordinator at Benevity. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, Advanced proficiency in Microsoft Excel. Ensures data meets client standards and policies for approval. Addresses discrepancies through established communication methods”
What You'll Achieve.
achieving our service level goals
Industry & Context.
Problem-solving skills, especially for unexpected issues
What They're Looking For.
Must Have
English comprehension and communication skills, both written and verbal, Self-driven with the ability to excel independently on task-oriented projects, Skilled in computer and technology use, Fundamental mathematical abilities, Problem-solving skills, especially for unexpected issues, Advanced proficiency in Microsoft Excel, Attention to detail, identifying discrepancies and errors in data, Aptitude for recognizing patterns in numerous transactions, Efficient time management capabilities, Focus and concentration, even on repetitive tasks, Patience in work processes
Nice to Have
Multilingual abilities are highly valued
What You'll Do.
Ensures data meets client standards and policies for approval
Addresses discrepancies through established communication methods
Returns any incomplete documents to the submitter as needed
Demonstrates a proactive and efficient approach to workload management
Monitors service levels and keeps management updated on client queue statuses
Develops tailored documentation
and training for the team
Analyzes data to spot trends in match and volunteer submissions
recommending operational or user experience enhancements to leadership
Responds to client employees' inquiries via email regarding submission declines
Performs administrative tasks as directed by management
How You'll Work.
Communication Scope
English comprehension and communication skills, both written and verbal
Full Job Description
Meet Benevity Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more! High-Level Overview: The CS Support groups play a vital role in the Benevity ecosystem, dedicated to enhancing the experiences of client administrators, end-users, and non-profits globally. We are deeply committed to fostering positive change through our 'Goodness Ecosystem,' supporting remarkable companies, individual donors, and causes in making a significant impact. In line with our mission to deliver exceptional experiences, we're looking for a Managed Services Coordinator who is enthusiastic about providing quality service, achieving our service level goals, and continually refining our processes. What you'll do: Ensures data meets client standards and policies for approval Addresses discrepancies through established communication methods Returns any incomplete documents to the submitter as needed Demonstrates a proactive and efficient approach to workload management Monitors service levels and keeps management updated on client queue statuses Develops tailored documentation, presentations, and training for the team Analyzes data to spot trends in match and volunteer submissions, recommending operational or user experience enhancements to leadership Responds to client employees' inquiries via email regarding submission declines Performs administrative tasks as directed by management What you'll bring: Strong English comprehension and communication skills, both written and verbal Self-d
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