ManagedServicesAnalyst

IQVIA-Service Operations / QC team is seeking a highly motivated and resourceful individual to join our Operations team as an Operations Analyst. The ideal candidate should be excited about learning new technologies, has a can-do attitude, is result driven, and brings the ability to rapidly learn and implement. Ensure all work is conducted in accordance with SOPs and work instructions, meeting quality and timeline metrics. Provide client support, managing client’s expectations. JOB DESCRIPTION • Perform QA/QC for production/operation projects to maintain the quality. * Ready to work in 24X7 shifts whenever required. • Prepare a QC processes for error free and on-time delivery • Perform data validation against various source of information. • Perform the validation on Record count against control file. • Make sure data delivered according to DIA (Data Interface Agreement). • Knowledge on IQVIA Datasets is preferred. • Perform adhoc requests (Data Validation/ QC -etc) or analysis on data • Address client queries and questions • Documentation of issues and resolutions • Collaborate with other team for closure of issues • Work on task automations or process improvement plan • Monitor the Support Mailbox queue and triage the requests/Incidents • Inform input data issues to stakeholders and client to get the updated file RESPONSIBILITIES • Complete appropriate role-specific training to perform job duties. • Demonstrate the highest standards of accountability by effective communication, reporting, and handling/escalating of issues observed during the QC Process as and when they occur in a timely manner. • Interact with L2/Onshore team on a regular basis and follow-up on resolution. • Perform the activities as per the task list delegated by Lead and Manager. • Establish and maintain effective project/stakeholder/Client communication • Ensure Clients/stakeholders - are appropriately informed of any delivery delays or errors and kept advised of progress and actions being take