Harvey
Legal
MajorsCustomerSuccessManager
“Majors Customer Success Manager at Harvey. Skills: Customer Relationship Management, Strategic Implementation, Customer Health Monitoring, Training and Enablement. Serve as primary contact for customers. Lead integration of Harvey into daily workflows”
What You'll Achieve.
Derive maximum value from our technology; Support long-term customer success and retention; Transforming customers into Harvey champions
Industry & Context.
Travel required: Up to 25% of the time
What They're Looking For.
Must Have
Background in management consulting or technology advisory at a top tier management consulting firm, strategic customer success/account management experience in an Enterprise SaaS or legal environment, History and comfort conducting change management and wide-scale adoption for large technology projects, Excellent communication and strategic planning skills, capability of influencing stakeholders at every level, including at the executive level, Results driven mindset, ability to ruthlessly prioritize competing tasks and demanding customers seamlessly, commitment to be collaborative and proactive with a team-first mentality
What You'll Do.
Serve as primary contact for customers
Lead integration of Harvey into daily workflows
Manage overall account health
Evangelize power of Harvey
Enable end users to adopt Harvey
Direct stakeholder engagement
Facilitate executive engagement
Relay customer insights to internal teams
How You'll Work.
Team & Collaboration
Collaborate with Legal Product Specialists; Collaborate with Product teams
Communication Scope
Excellent communication skills
Applying for this Majors Customer Success Manager role?
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