Harvey
Tech / AI / Software
MajorsCustomerSuccessManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Majors Customer Success Manager at Harvey. Skills: Customer Success Management, Enterprise SaaS, legal technology. Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.. Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions.”
What You'll Achieve.
ensuring our customers not only adopt but also derive maximum value from our technology; support long-term customer success and retention; transforming customers into Harvey champions within their organizations
Industry & Context.
solve real problems with urgency and care
Travel required: Up to 25% of the time
What They're Looking For.
Must Have
Background in management consulting or technology advisory at a top tier management consulting firm, or strategic customer success/account management experience in an Enterprise SaaS or legal (big law or in-house or in-house) environment, History and comfort conducting change management and wide-scale adoption for large technology projects, Excellent communication and strategic planning skills, and a capability of influencing stakeholders at every level, including at the executive level, Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly, A commitment to be collaborative and proactive with a team-first mentality
What You'll Do.
Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.
Lead the integration of Harvey into daily workflows
ensuring seamless adoption and optimal use of our AI solutions.
Proactively and strategically manage overall account health by monitoring key indicators
addressing risks early and driving initiatives that support long-term customer success and retention.
Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
Direct stakeholder engagement and facilitate executive engagement
transforming customers into Harvey champions within their organizations.
Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services.
How You'll Work.
Team & Collaboration
collaborate with Legal Product Specialists; collaborate with Product
Communication Scope
Excellent communication
Full Job Description
WHY HARVEY At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW As a Majors Customer Success Manager, you’ll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies and premier asset managers. This position is pivotal in ensuring our customers not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes, providing expert industry advice and shaping Harvey’s product roadmap. WHAT YOU'LL DO - Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience. - Strategic I
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