Kone
elevator and escalator
MajorProjectsServiceOperationsManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Major Projects Service Operations Manager at Kone. Skills: service operations, leadership, customer management, continuous improvement. Lead end-to-end operations for MP Service, ensuring safe, reliable, and high-quality service delivery. Own service KPIs and SLAs, including availability, callout performance, entrapments, and customer satisfaction”
What You'll Achieve.
service excellence; technical performance; customer satisfaction; overall P&L outcomes; safe, reliable, and high-quality service delivery; Own service KPIs and SLAs, including availability, callout performance, entrapments, and customer satisfaction; revenue growth; cost optimization; digital execution excellence
Industry & Context.
problem‑solving skills
What They're Looking For.
Must Have
background in service operations, preferably in elevators, escalators, or similar technical industries, Proven leadership experience managing technical teams and customer portfolios, Deep understanding of service processes, reliability engineering, and lifecycle asset management, Excellent communication, customer management, and problem‑solving skills, Ability to drive continuous improvement and deliver results in fast-paced, complex environments
What You'll Do.
Lead end-to-end operations for MP Service
and high-quality service delivery
Own service KPIs and SLAs
including availability
and customer satisfaction
Provide technical support and guidance for complex troubleshooting across elevators
and digital solutions
Manage spare parts planning and availability for MP sites
driving revenue growth
and digital execution excellence
How You'll Work.
Team & Collaboration
Act as the primary relationship owner for MP service customers together with Key Account Managers; Strengthen project-to-service handover quality in partnership with Installation, Quality, and Technical teams; Develop technical and operational competencies within the regional MP service teams; Support service tendering with insights on maintainability, lifecycle care, and reliability engineering
Communication Scope
Excellent communication
Full Job Description
KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2025, we had annual net sales of EUR 11.2 billion. KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies. At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful. **Why this role?** We’re looking for an experienced **Major Projects (MP) Service Operations Manager** to lead the service performance and lifecycle care of our MP portfolio across the region. This is a high-impact leadership role responsible for service excellence, technical performance, customer satisfaction, and overall P&L outcomes for MP Service. **What will you be doing?** * Lead end-to-end operations for MP Service, ensuring safe, reliable, and high-quality service delivery. * Own service KPIs and SLAs, including availability, callout performance, entrapments, and customer satisfaction. * Act as the primary relationship owner for MP service customers together with Key Account Managers. * Provide strong technical support and guidance for complex troubleshooting across elevators, escalators, HiRi, and digital solutions. * Drive continuous improvement in service methods, maintainability, safety, and reliability. * Manage spare parts planning and availability for MP sites. * Strengthen project-to-service handover quality in partnership with Installation, Quality, and Technical teams. * Develop technical and operational competencies within the regional MP service teams. * Support service tendering with insights on maintainability, lifecycle care, and reliability engineering. * Own MP Service P&L, driving revenue growth, cost optimization, and digital execution excellence. **Are you the
Applying for this Major Projects Service Operations Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Kone?
Real rants from real employees. Read before you apply.