banco BV

Financial Services

MajorIncidentSpecialist

$185–280k ~AI est. São Paulo, Brazil Remote Friendly
The Brief

“Major Incident Specialist at banco BV. Skills: Incident Management, Crisis Leadership, War Room Coordination. Lead critical incidents. Ensure rapid response”

What You'll Achieve.

Ensure rapid response; Ensure effective response; Ensure service recovery; Ensure incident traceability; Validate solution and closure

Industry & Context.

Financial Services
Problems you'll solve

Root cause analysis; Problem solving

What They're Looking For.

Must Have

Virtualization experience, Windows experience, Linux experience, Storage experience, Networks experience, Kubernetes experience, Incident Manager experience, Incident Commander experience, NOC experience, Command Center experience, Banking experience, Critical environment experience, Crisis conduction experience, War Room conduction experience, ITIL knowledge, SRE knowledge, Operational Resilience knowledge, Observability tools experience, Clear communication, Structured communication, Decision making under pressure, Conflict management skills, RCA experience, Post-incident analysis experience, Urgency sense, Ownership sense, Analytical profile, Problem-solving focus, Assertive communication, Objective communication, Leadership in high pressure, Operational organization, Operational discipline

Nice to Have

Executive communication experience, Corporate crisis management experience, Operational maturity initiatives experience

What You'll Do.

Lead critical incidents

Ensure rapid response

Ensure effective response

Ensure service recovery focus

Engage appropriate teams

Ensure team alignment

Ask objective questions

Maintain environment organization

Proactively intervene

Perform strategic escalations

Ensure War Room activity

Validate normalization

Publish communications

Record incident timeline

Record incident decisions

Lead post-incident analysis

How You'll Work.

Team & Collaboration

Technical teams; Support teams; Executive alignment

Communication Scope

Clear communication; Structured communication; Executive communication; Business communication

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