MajorIncidentCommander

**_About Northern Trust:_** Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. **Job Title Major Incident Commander (Production Assurance Operations)** **Role Summary** The Major Incident Commander (MIC) is an **Accountable leader** who is responsible for directing the end‑to‑end response to **high‑severity, business‑impacting technology incidents**. The role owns command, coordination, driving decision‑making, and executive communication during major incidents, ensuring **rapid service restoration, minimal business impact, and disciplined post‑incident learning**. The MIC does **not fix systems directly**. Instead, they **lead through influence** , orchestrating cross‑functional technical teams (SRE, Infrastructure, Application, Network, Cloud, Security, Vendors) under intense time pressure while maintaining clear situational awareness and communication. **Key Responsibilities** **1\. Incident Command & Leadership** * Act as the **designated Incident Commander** for all declared Major / Severity‑1 / Priority‑1 incidents. * Rapidly assess impact, scope, and severity; formally declare major incidents and activate response protocols. * Establish and maintain **clear command structure** , roles, and accountability throughout the incident lifecycle. * Drive incident progression from detection through mitigation, restoration, and closure. **2\. Coordination & Execution** * Lead and control incident bridges / war rooms, ensuring focus, discipline, and forward momentum. * Mobil