KONE
MaintenanceTechnician-Elevators&Escalators
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Maintenance Technician - Elevators & Escalators at KONE. Skills: Maintenance, Customer service, Troubleshooting. Performing regular maintenance checks and tasks. Attending call-outs”
Industry & Context.
Troubleshooting
What They're Looking For.
Must Have
Minimum 5 years of solid Preventive Maintenance and Troubleshooting experience with a reputed elevator company is a must
Nice to Have
Candidates with basic IT skills will be given a preference, Candidates with basic digital foundation skills will be the right candidate for this position, Having a valid GCC driving license is an added advantage
What You'll Do.
Performing regular maintenance checks and tasks
Customer relationship management
Responsible for customer satisfaction through quality of service and through regular
and precise on-site communication
Responsible for accurate and real time back reporting of work performed
Accountable for maintaining excellent relationships with the customers
the contact person and end-users presents on site
Accountable for equipment safety and performance
Accountable for managing the site environment during service operations
Accountable for identifying site risk
and communicate them to his supervisor
Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
Accountable for identifying “unplanned” service repairs based on the equipment needs
contacting the on-site contact person
get his approval if not covered by the contract
Accountable for the end-users and the site safety
Accountable for the safe working environment
Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions
Accountable for the execution of the service visits (planned maintenance
callouts and service repairs) respecting the schedule and time limit (callout)
the quality standards
the time allocation and the processes
Responsible for effectively planning his workload
in conjunction with the service supervisor
Accountable for raising sales lead to his supervisor
Accountable for very precise and timely back reporting of the work done according to the process
Responsible for submitting time sheets based on the execution
Responsible for managing his proximity stock (shelving
identifying the spare need
requesting the spare to his supervisor
Responsible for keeping the service tooling
maintained and in good condition
Contributes to the ongoing improvement of the products
the methods and the safety by feedback to the PCM organisation and his supervisor
How You'll Work.
Team & Collaboration
Fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being; Promoting regular and proactive on-site communication to the customer and the people using the equipment; Responsible for regular update of his supervisor on all relevant information; May be required to give training/coaching to persons nominated by the supervisor
Communication Scope
Good verbal and written English communication skills; Customer relationship management; Customer satisfaction through quality of service and through regular, proactive, and precise on-site communication
Process & Methodology
Resource planning
Full Job Description
Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being. KONE Middle East, Turkey & Africa (KMTA) is embarking upon an exciting growth phase through direct presence in 7 regions to complement our growth plans, we are looking for Maintenance Technicians with a **service mindset** to provide professional service to our customers. In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance, and promoting regular and proactive on-site communication to the customer and the people using the equipment. As a maintenance technician, you will be performing regular maintenance checks and tasks, as well as attending call-outs. ** _Responsibilities_** * Customer relationship management * Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc) * Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification. * Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude. * Accountable for equipment safety and performance * Accountable for managing the site environment during service operations * Accountable for identifying site risk, and communicate them to his supervisor * Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure * Accountable for iden
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