KONE
MaintenanceTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Maintenance Technician at KONE. Skills: Customer relationship management, Service operations, Competence development. maintaining excellent relationships with the customers, the site contact person and end-users presents on site. customer satisfaction through quality of service and through regular, proactive, and precise on-site communication”
What You'll Achieve.
customer satisfaction; accuracy of customer communication and invoicing
Industry & Context.
propose corrective actions to the customer
What They're Looking For.
Must Have
Experience from customer service, Prior experience of escalator industry, Advanced knowledge of electronics, Possess relevant education/working experience from Electrical/Mechanical/Mechatronics/Vertical Transportation
What You'll Do.
maintaining excellent relationships with the customers
the site contact person and end-users presents on site
customer satisfaction through quality of service and through regular
and precise on-site communication
wearing KONE working clothes and ensuring that they are clean and in good condition
interact with the customers and inform them after each visit the equipment safety and condition status and in case of deviations propose corrective actions to the customer according to the local process
end-user’s and the site’s safety
safe working environment during the site visits
safe working practices and carrying out the operations according to maintenance and safety instructions and contacting Technical Helpdesk for further support in case of uncertainty to complete the tasks or any other questions
execution of the service visits (planned maintenance
24/7 service needs and service repairs) respecting the schedule and time limit (callout)
the quality standards
the time allocation and the processes
take immediate action on site in case high risk identification and to apply the escalation procedure and ensure that the information is received by the relevant stakeholders
identifying service repair opportunities and if possible - execute them on site immediately or by raising sales leads
effectively planning the workload
in conjunction with his supervisor
accurate and real time back reporting of work performed and materials consumed (at the equipment level) in order to ensure the accuracy of customer communication and invoicing
managing the proximity stock (shelving
keeping the service tooling
van and instruments safe
maintained and in good condition
reporting possible near misses to his supervisor
developing your competences through on-the-job training
learning from others and attending proposed trainings (e-learning
highlighting any potential knowledge or competence gaps to supervisor and/or Technical Help Desk
give training/coaching to persons nominated by the supervisor
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management
Communication Scope
regular, proactive, and precise on-site communication; customer debrief; customer communication
Full Job Description
**KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion.** **KONE has consistently been featured on Forbes list of World 's Best Innovative Companies, World's Best Employers & World's Largest Public Companies. At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.** **What will you be doing?** _Customer relationship management_ * Responsible for maintaining excellent relationships with the customers, the site contact person and end-users presents on site, by applying the service mindset attitude. * Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, customer debrief, barriers & site communication material etc.) * Responsible for wearing KONE working clothes and ensuring that they are clean and in good condition. * Responsible to interact with the customers and inform them after each visit the equipment safety and condition status and in case of deviations propose corrective actions to the customer according to the local process. _Service operations_ * Accountable for the end-user’s and the site’s safety. * Responsible for a safe working environment during the site visits. * Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions and contacting Technical Helpdesk for further support in case of uncertainty to complete the tasks or any other questions. * Responsible for the execution of the service visits (planned maintenance, callouts, 24/7 service needs and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the
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