MaintenanceTechnician

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being. KONE Middle East, Turkey & Africa (KMTA) is embarking upon an exciting growth phase through direct presence in 7 regions to complement our growth plans, we are looking for Maintenance Technicians with a **service mindset** to provide professional service to our customers. In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance, and promoting regular and proactive on-site communication to the customer and the people using the equipment. As a maintenance technician, you will be performing regular maintenance checks and tasks, as well as attending callouts. ** _Responsibilities_** **Customer relationship management** * Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication (callout ETA, job performed, etc) * Responsible for accurate and real-time back reporting of work performed (at the equipment level) * Accountable for equipment safety and performance * Accountable for identifying site risks and communicating them to his supervisor * Accountable to take immediate action on-site in case of high-risk identification and to apply the escalation procedure * Accountable for identifying “unplanned” service repairs based on the equipment needs. **Service operations** * Accountable for the end-users and the site safety * Responsible for safe working practices and operations according to maintenance and safety instructions. * Accountable for the execution of the service visits (planned maintenance, callouts, and service repairs), respecting the schedule and time limit (callout), the quality standards, the time allocation, and the processes *