Kone
MaintenanceTechnician
“Maintenance Technician at Kone. Skills: elevator and escalator maintenance service, customer satisfaction, quality service, equipment safety and performance, on-site communication with customers. provide on-site customer service to ensure the smooth and safe operation of our equipment. provide professional elevator and escalator maintenance service to our customers”
What You'll Achieve.
customer satisfaction; smooth and safe operation of our equipment; quality service; improving equipment safety and performance
Industry & Context.
Identification of site risks; Identifying “unplanned” service repairs based on the equipment needs
What They're Looking For.
Must Have
Red seal trade test certificate, lift, Completed NQF level 4 certification with an apprenticeship program (minimum 4 years), Completed Electrical/Mechanical Engineer Diploma/Degree with completion of at least 12 months shadowing a competent lift, Completed NQF level 5 certification with completion of at least 12 months shadowing a competent lift
What You'll Do.
provide on-site customer service to ensure the smooth and safe operation of our equipment
provide professional elevator and escalator maintenance service to our customers
ensuring quality service
improving equipment safety and performance
promoting regular and proactive on-site communication with customers and the people using the equipment
customer satisfaction through quality of service and regular
accurate and real-time back reporting of work performed
Maintain excellent relationships with customers
and end-users on-site
Manage the site environment during service operations
Identification of site risks and timely communication of any such
Identifying “unplanned” service repairs based on the equipment needs
contacting the on-site contact person
getting his approval if not covered by the contract
Management of PAR stock levels (shelving
stock transfer) and timely issuance of replenishment
Submit time sheets based on the execution
How You'll Work.
Team & Collaboration
cross-functional coordination; Maintain excellent relationships with customers, the contact person, and end-users on-site; co-workers trust and respect each other
Communication Scope
Good communication skills; basic IT skills; regular, proactive, and precise on-site; accurate and real-time back reporting of work performed; Maintain excellent relationships with customers, the contact person, and end-users on-site; timely communication of any such; contacting the on-site contact person
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