Smart Energy
clean energy
MaintenanceSupportAgent
Neural analysis suggests this role is
optimal for Entry candidates.
“Maintenance Support Agent at Smart Energy. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, customer service, client support, coordination, call centre environments. Coordinate maintenance and service bookings nationwide. Provide customers with updates, timelines, and next steps”
What You'll Achieve.
keep jobs moving and issues resolved quickly; delivering great customer experiences
Industry & Context.
solutions-focused; solving problems; Investigate and resolve customer issues and complaints
This role is onsite Monday–Friday at our vibrant Byron Bay HQ located in the industrial estate., Please only apply if you reside in the Northern Rivers.
What They're Looking For.
Must Have
1-2 years experience in customer service, client support, coordination, or call centre environments, Calm under pressure and confident de-escalating situations, Highly organised with attention to detail, Able to multitask and prioritise effectively, Tech savvy and comfortable using systems and spreadsheets
Nice to Have
Salesforce, Google Sheets, or Excel experience highly regarded, Insurance claims or renewable energy experience is a bonus
What You'll Do.
Coordinate maintenance and service bookings nationwide
Provide customers with updates
Work closely with installers to ensure jobs run smoothly
Investigate and resolve customer issues and complaints
Support payment collections and finance-related follow-ups
Build relationships with installers across Australia
Recruit and onboard new installers nationally
Work closely with our Tech
Develop a understanding of solar and battery systems
and customer records accurate and updated
How You'll Work.
Team & Collaboration
working closely with customers, installers, finance companies, and internal teams; Work closely with installers; Work closely with our Tech, Operations, and Installs teams
Communication Scope
communicator with excellent people skills
Full Job Description
## Description At Smart Energy, we’re helping Aussie homeowners transition to smarter, cleaner, and more sustainable energy solutions through solar, batteries, EV charging, and home electrification. As we continue scaling nationally, we’re looking for a proactive and solutions-focused Maintenance Support Agent to join our growing Operations team. If you thrive in fast-paced environments, enjoy solving problems, and love helping people — this could be the perfect role for you. About the Role 🚀 You’ll sit at the centre of our maintenance and service operations - working closely with customers, installers, finance companies, and internal teams to keep jobs moving and issues resolved quickly. From coordinating maintenance bookings and investigating complaints to supporting installer relationships and evaluating system performance, no two days look the same. This role suits someone highly organised, calm under pressure, and confident managing multiple moving parts at once. Please note: This role is onsite Monday–Friday at our vibrant Byron Bay HQ located in the industrial estate. Please only apply if you reside in the Northern Rivers. ## What You’ll Be Doing ⚡ Coordinate maintenance and service bookings nationwide Provide customers with updates, timelines, and next steps Work closely with installers to ensure jobs run smoothly Investigate and resolve customer issues and complaints Support payment collections and finance-related follow-ups Build strong relationships with installers across Australia Recruit and onboard new installers nationally Work closely with our Tech, Operations, and Installs teams Develop a strong understanding of solar and battery systems Keep systems, notes, and customer records accurate and updated ## About You 🧠 1-2 years experience in customer service, client support, coordination, or call centre environments Strong communicator with excellent people skills Calm under pressure and confident de-escalating situations Highly organised with str
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