Greystar
real estate
MaintenanceSupervisor
“Maintenance Supervisor at Greystar. Skills: technical and mechanical work, process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, customer service, interpersonal communication. Oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and overall f”
What You'll Achieve.
Ensure the inside and external buildings, ground, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and overall functionality; Prepare vacant apartment homes for leasing and new move-ins; Ensure grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas reflect and represent the high quality of the community and Greystar standards; Verify work, materials and services meet quality standards, scope and specifications as required; Maintain adequate inventory of spare parts and maintenance materials; Complete monthly preventative maintenance procedures; Support cost-cutting and expense control programs; Ensure community compliance with OSHA and other safety related laws and requirements; Respond sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency
Industry & Context.
Ability to apply principles of logical thinking to define and correct problems
On call 9am-6pm, Incumbents must provide own hand tools unless prohibited by State law, Incumbents must have EPA certifications Type and II or Universal if the position requires working on a sealed HVAC system to test system pressures, handle refrigerants, etc., Incumbents must have all certifications as required by State and Local jurisdictions, Incumbents must have a valid driver’s license to operate a golf cart on the property, if applicable, Stand, walk, and/or sit for extended periods of time, Bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas, Work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet), Push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance, Local, routine travel may be required, Work a flexible work schedule, which includes taking “call” during evenings, weekends, and holidays
What They're Looking For.
Must Have
1-2 years of property maintenance experience required, Leadership and communication skills required, High school diploma, GED, or related experience and training, Experience in property management maintenance, other building maintenance, or related trade, Knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices, Ability to apply principles of logical thinking to define and correct problems, Proficiency in customer service and interpersonal communication skills, Ability to read, write, and communicate effectively, Proficiency in internet, word processing, spreadsheet, and database management programs, Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions
Nice to Have
CPO certification, EPA certification, Property management system experience preferred
What You'll Do.
Oversees and performs technical and mechanical work that ensures the inside and external buildings
and common areas of the community meet the Company’s standards for cleanliness
and overall functionality
Assists and completes work orders generated from resident requests for service
as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem
and making repairs in accordance with established policies
and code requirements
Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins
Develops standards for the cleanliness and overall appearance of the community’s grounds
market ready unit interiors
central garbage areas
and other buildings and common areas
Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed
Periodically inspects work performed by contractors
vendors and other service providers to verify the work
materials and services meet quality standards
scope and specifications as required
Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines
Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual
Assists Community Manager in developing the budget for regular repair and maintenance and capital projects
Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible
not being wasteful with materials and supplies
and practicing the correct use for tools and equipment
Conducts regularly scheduled Greystar safety meetings
ensure all MSDS sheets are current and readily accessible
and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance
Demonstrates customer services skills by treating residents and others with respect
answering questions from team and residents
responding sensitively to complaints about maintenance services
and assigned work orders with efficiency and urgency
How You'll Work.
Team & Collaboration
Interacts with residents, clients, team members, and other business contacts; Acts as the first point of contact for internal team members and external visitors to the Company; Assists Community Manager in developing the budget; Works with Community Manager to order supplies and tools
Communication Scope
Leadership and communication skills required; Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems; Ability to read, write, and communicate effectively to represent company management in a support capacity, act as the first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies
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