Avanath

Property Management

MaintenanceSupervisor

$0–0k San Rafael, California, United States
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Maintenance Supervisor at Avanath. Skills: Maintenance management, Resident relations, Staff leadership. Deliver on commitments to residents. Provide superior customer service”

Industry & Context.

Property Management
Problems you'll solve

Diagnosing defects; Making repairs; Resolving resident concerns; Resolving staff concerns; Troubleshooting

Eligibility Requirements

On-call work, Weekend work

What They're Looking For.

Must Have

3 years multifamily property maintenance experience, 1 year supervisory experience, Expertise in plumbing, Expertise in HVAC, Expertise in appliance repair, Expertise in electrical, Expertise in carpentry, Valid Driver’s License, Very organizational skills, Ability to handle multiple priorities, Solid interpersonal skills, Solid customer service skills, Available for on-call work, Available for weekend work

Nice to Have

HVAC certifications highly desired, CPO certifications highly desired

What You'll Do.

Deliver on commitments to residents

Provide superior customer service

Ensure quality move-in

Ensure timely service

Ensure superb curb appeal

Provide personal attention to residents

Oversee staff activities

Oversee vendor activities

Ensure property maintenance

Create sense of community

Create positive experience for residents

Build relationships within communities

Adopt collaborative approach

Resolve resident concerns

Resolve staff concerns

Seek resources via support services

Seek resources via senior leadership

Demonstrate active listening

Treat residents with respect

Treat others with respect

Answer questions from team

Answer questions from residents

Respond sensitively to complaints

Assign work orders with efficiency

Assign work orders with urgency

Project favorable image of community

Achieve property objectives

Achieve public recognition

Ensure consistency with residents

Ensure follow-up with residents

Ensure follow-through with residents

Enforce community policies

Complete work orders from resident requests

Complete work orders for routine upkeep

Diagnose source of defect

Diagnose cause of defect

Make repairs per policies

Make repairs per procedures

Make repairs per safety standards

Make repairs per code requirements

Coordinate resident requests

Coordinate management requests

Coordinate work orders

Ensure repairs are necessary

Ensure replacements are necessary

Fix parts rather than replacing

Avoid waste of materials

Avoid waste of supplies

Practice correct use of tools

Practice correct use of equipment

Inspect grounds daily

Inspect building daily

Inspect community features daily

Identify hazardous property conditions

Minimize hazardous property conditions

Correct hazardous property conditions

Identify liability concerns

Minimize liability concerns

Correct liability concerns

Manage maintenance supplies inventory

Order maintenance supplies inventory

Adhere to budget guidelines

Maintain preventative maintenance program

Extend life of community

Minimize future repairs

Maintain organized maintenance shop

Maintain stocked maintenance shop

Adhere to safety standards

Adhere to OSHA guidelines

Maintain hazard communications

Teach safe work practices

Promote safe work practices

Manage unit inspections

Control keys of community

Maintain records regarding service requests

Maintain records regarding EPA standards

Maintain records regarding OSHA standards

Maintain records regarding preventative maintenance

Maintain records regarding apartment make-ready status

Maintain records regarding work in progress

Manage on-call emergencies

Participate in on-call emergencies

Plan for property resources

Utilize property resources economically

Utilize equipment economically

Utilize supplies economically

Obtain bids from vendors

Obtain pricing from vendors

Obtain bids from suppliers

Obtain pricing from suppliers

Obtain bids from contractors

Obtain pricing from contractors

Give direction to maintenance activities

Monitor maintenance activities

Give direction to construction activities

Monitor construction activities

Give direction to rehabilitation activities

Monitor rehabilitation activities

Ensure quality of activities

Ensure expediency of activities

Challenge team members to achieve higher performance

Establish immediate goals

Communicate immediate goals

Establish long-term goals

Communicate long-term goals

Develop standards for cleanliness

Develop standards for appearance of grounds

Develop standards for appearance of amenities

Develop standards for appearance of building exteriors

Develop standards for appearance of market-ready unit interiors

Develop standards for appearance of breezeways

Develop standards for appearance of curbs

Develop standards for appearance of signage

Develop standards for appearance of leasing office

Develop standards for appearance of central garbage areas

Develop standards for appearance of parking lots

Develop standards for appearance of other buildings

Develop standards for appearance of common areas

Supervise maintenance staff

Train maintenance staff

Schedule maintenance activities

Monitor work progress of maintenance staff

Provide immediate assistance to staff

Provide instruction to staff

Provide input for employee evaluations

Conduct safety meetings

Attend safety meetings

Ensure MSDS sheets are current

Ensure MSDS sheets are accessible

Keep up-to-date on OSHA laws

Keep up-to-date on safety laws

Ensure community compliance with laws

Practice proper safety techniques

Report mechanical equipment malfunctions

Report electrical equipment malfunctions

Report employee injuries

Report visitor injuries

Report resident injuries

Report other safety issues

Comply with safety policies

Comply with risk-management policies

Complete required training on OSHA

Complete required training on safety laws

Report accidents promptly

Report accidents accurately

Report incidents promptly

Report incidents accurately

Follow established policies

Follow established procedures

Monitor compliance with regulatory requirements

Ensure compliance with regulatory requirements

Monitor compliance with organizational standards

Ensure compliance with organizational standards

Monitor compliance with operational processes

Ensure compliance with operational processes

Report violations or infractions

Conduct business in accordance with company policies

Conduct business in accordance with company procedures

Conduct business in accordance with Fair Housing

Conduct business in accordance with ADA

Conduct business in accordance with apartment industry laws

How You'll Work.

Team & Collaboration

Partner with Community Manager; Work with assigned staff; Work with vendors; Respectful communication; Cooperation between employees; Teamwork; Employee participation; Representation of all groups; Representation of employee perspectives

Communication Scope

Answering questions; Responding sensitively; Active listening

Full Job Description

Overview Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities’ home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. The Role: The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service to our residents. This includes quality move-in, timely service, superb curb appeal, and personal attention to our residents and their homes. The Maintenance Supervisor works alongside the Community Manager, partnering to oversee the activities of assigned staff and vendors to ensure the maintenance of the property. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce. An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities. An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This includes, but is not limited to, seeking resources throughout the organization via the organization's support services and senior leadership. An Approa

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