Avanath

MaintenanceSupervisor

$3–3k San Francisco, California, United States
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Maintenance Supervisor at Avanath. Skills: Maintenance management, Resident relations, Staff leadership. Deliver on commitments to residents. Provide superior customer service”

What You'll Achieve.

Deliver superior customer service; Ensure quality move-in; Ensure timely service; Ensure superb curb appeal; Extend life of the community; Minimize future repairs; Ensure community compliance

Industry & Context.

Problems you'll solve

Diagnosing defects; Making repairs; Resolving resident concerns; Resolving staff concerns

Eligibility Requirements

On-call duty, Weekend work

What They're Looking For.

Must Have

3 years multifamily property maintenance experience, 1 year supervisory experience, Expertise in plumbing, Expertise in HVAC, Expertise in appliance repair, Expertise in electrical, Expertise in carpentry, Valid Driver’s License, Organizational skills, Ability to handle multiple priorities, Solid interpersonal skills, Solid customer service skills, Available for on-call work, Available for weekend work

Nice to Have

HVAC certifications, CPO certifications

What You'll Do.

Deliver on commitments to residents

Provide superior customer service

Ensure quality move-in

Ensure timely service

Ensure superb curb appeal

Provide personal attention to residents

Oversee activities of assigned staff

Oversee activities of vendors

Ensure maintenance of the property

Create a sense of community

Create a positive experience for residents

Create a positive experience for staff

Build relationships with vendor partners

Build relationships with regulatory partnerships

Build relationships with social services partnerships

Adopt a collaborative approach

Demonstrate customer services skills

Treat residents with respect

Treat others with respect

Answer questions from team

Answer questions from residents

Respond sensitively to complaints

Complete assigned work orders with efficiency

Complete assigned work orders with urgency

Project a favorable image of the community

Achieve property objectives

Achieve public recognition

Ensure consistency in dealing with residents

Ensure follow-up in dealing with residents

Ensure follow-through in dealing with residents

Enforce policies of the community

Complete work orders from resident requests

Complete routine upkeep on the community

Diagnose source of defect or problem

Diagnose cause of defect or problem

Make repairs in accordance with policies

Make repairs in accordance with procedures

Make repairs in accordance with safety standards

Make repairs in accordance with code requirements

Coordinate resident/management requests

Schedule resident/management requests

Respond to resident/management requests

Coordinate work orders

Respond to work orders

Ensure repairs for community common areas

Ensure replacements for community common areas

Ensure repairs for units

Ensure replacements for units

Support cost-cutting programs

Support expense control programs

Fix rather than replace parts

Avoid being wasteful with materials

Avoid being wasteful with supplies

Practice correct use for tools

Practice correct use for equipment

Inspect grounds daily

Inspect building daily

Inspect community features daily

Identify hazardous property conditions

Minimize hazardous property conditions

Correct hazardous property conditions

Identify liability concerns

Minimize liability concerns

Correct liability concerns

Manage maintenance supplies inventory

Order maintenance supplies inventory

Adhere to budget guidelines

Maintain preventative maintenance program

Extend life of the community

Minimize future repairs

Maintain well-organized maintenance shop

Maintain property stocked maintenance shop

Adhere to safety standards

Adhere to OSHA guidelines

Maintain hazard communications

Promote safe work practices

Manage unit inspections

Responsible for key control of community

Maintain accurate records regarding service requests

Maintain accurate records regarding EPA/OSHA standards

Maintain accurate records regarding preventative maintenance

Maintain accurate records regarding apartment make-ready status

Maintain accurate records regarding work in progress

Manage on-call emergency at community

Participate in on-call emergency at community

Plan for property resources economically

Plan for equipment economically

Plan for supplies economically

Obtain bids/pricing from vendors

Obtain bids/pricing from suppliers

Obtain bids/pricing from contractors

Give direction to maintenance activities

Monitor maintenance activities

Give direction to construction activities

Monitor construction activities

Give direction to rehabilitation activities

Monitor rehabilitation activities

Ensure quality of activities

Ensure expediency of activities

Challenge team members to achieve higher performance

Establish immediate goals for team members

Communicate immediate goals for team members

Establish long-term goals for team members

Communicate long-term goals for team members

Develop standards for cleanliness of grounds

Develop standards for appearance of grounds

Develop standards for cleanliness of amenities

Develop standards for appearance of amenities

Develop standards for cleanliness of building exteriors

Develop standards for appearance of building exteriors

Develop standards for cleanliness of market ready unit

Develop standards for appearance of market ready unit

Develop standards for cleanliness of breezeways

Develop standards for appearance of breezeways

Develop standards for cleanliness of curbs

Develop standards for appearance of curbs

Develop standards for cleanliness of signage

Develop standards for appearance of signage

Develop standards for cleanliness of leasing office

Develop standards for appearance of leasing office

Develop standards for cleanliness of central garbage areas

Develop standards for appearance of central garbage areas

Develop standards for cleanliness of parking lots

Develop standards for appearance of parking lots

Develop standards for cleanliness of other buildings

Develop standards for appearance of other buildings

Develop standards for cleanliness of common areas

Develop standards for appearance of common areas

Supervise maintenance staff

Train maintenance staff

Schedule maintenance activities for maintenance staff

Monitor work progress of maintenance staff

Provide immediate assistance to maintenance staff

Provide instruction to maintenance staff

Provide input to Community Manager regarding performance evaluations

Conduct safety meetings

Attend safety meetings

Ensure MSDS sheets are current

Ensure MSDS sheets are readily accessible

Keep up to date on OSHA laws

Keep up to date on safety related laws

Ensure community compliance with safety laws

Practice proper safety techniques

Report mechanical equipment malfunctions

Report electrical equipment malfunctions

Report employee injuries

Report visitor injuries

Report resident injuries

Report other safety issues

Comply with Avanath’s safety policies

Comply with risk-management policies

Complete required training on OSHA

Complete required training on safety related laws

Report accidents promptly

Report accidents accurately

Report incidents promptly

Report incidents accurately

Follow established policies

Follow established procedures

Monitor compliance with regulatory requirements

Ensure compliance with regulatory requirements

Monitor compliance with organizational standards

Ensure compliance with organizational standards

Monitor compliance with operational processes

Ensure compliance with operational processes

Report violations or infractions

Conduct all business in accordance with company policies

Conduct all business in accordance with company procedures

Conduct all business in accordance with Fair Housing

Conduct all business in accordance with Americans with

Conduct all business in accordance with laws pertaining

How You'll Work.

Team & Collaboration

Partner with Community Manager; Work with maintenance staff; Work with vendors; Work with regulatory partners; Work with social services partners

Communication Scope

Answering questions; Responding sensitively; Active listening

Full Job Description

Overview Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities’ home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. The Role: The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service to our residents. This includes quality move-in, timely service, superb curb appeal, and personal attention to our residents and their homes. The Maintenance Supervisor works alongside the Community Manager partnering to oversee the activities of assigned staff and vendors to ensure the maintenance of the property. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce. An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities including vendor partners, regulatory and social services partnerships. This Includes adopting a collaborative approach to create consistent favorable circumstances that foster success and effectiveness for the Organization and the communities. An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This Includes, but Is not limited to, seeking resources throughout the organization via the organizations' support services and senior leadership. An Approach t

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